JustDial.com — ecs fraudulent transactions

Address:

Palm Court Bldg M, 501/B, 5th Floor, New Link Road, Malad (W), Mumbai, Maharashtra, India - 400064, Mumbai City, Maharashtra, 400064

I am based in mumbai and signed up for a 12 month agreement (Ecs) with just dial in sep 2018 to market my services.

After few weeks of signing up the services, when i did not get a single call/lead, i called up the sales rep who sold me this contract. He mentioned economy is down and there will be no leads because of that. He should have told me this when i signed up just 2 weeks back. He said nothing can be done and dont expect any leads but now you have 12 month agreement and will have to pay full 36, 000 / year.

Few months passed by and i asked just dial to help since i wasn't getting any leads. They said the guy sold you the wrong contract and you can switch from iso certification services to recruitment services (For employers). I did that and even then i would only get calls from candidates but not from employers. I called them again and said my services are for employers and not to candidates. They said they cannot change the filters as it is company policy and you cant do anything about this.

12 month commitment is now over and i don't want to sign up or extend their services again. To my horror, they are saying i cannot cancel as i signed up for ecs services. Agreement was only for a year and if i am wrong then show me the agreement which says i signed up for lifetime services. They said yes its a 12 month agreement only but you will have to pay further also as we wont give you noc to stop ecs. I have the right to renew my contract which i don't want to. They are saying we will give you the leads as economy is doing great and pay us 40, 000 rupees again which i flatly told them i never will work with just dial as all through the year you guys didn't bother about it in spite of fair and repeated requests from my side.

Since i refused the extension as its of no use to me, they are aggressively telling me they wont give me noc for stopping ecs and i have to pay for lifetime and if i dont then they will take legal action against me. I have asked them to do so and let me share this with media channels & courts as to how can a publicly listed company blackmail me and take money for services that aren't legal or i am bound to.

Just because i gave them ecs approval for 12 months doesn't mean i should pay them all my life. Every service has a validity and if it is not good then customer has a right to cancel and not renew it. I served my 12 month contract which i was bound to but they cannot blackmail me for beyond the commitment period.

Just dial is fraudulently taking advantage of ecs approval beyond the stipulated agreement. Being a publicly listed company, they cannot flout rbi norms and perform illegal services or blackmail customers.

It is unfortunate that rbi doesn't have rules for these corporations who abuse the legal rules and customers like us have to suffer for this.