JustDial.com — ecs not stopped as promised, no way to connect back to company

Https://www.change.org/p/bangalore-justdial-com-stop-just-dial-s-ecs-payments?recruiter=[protected]

Hi, this is bhavesh sheth, i had registered with justdail with monthly ecs, and before starting it was promised (Officially through mail) to my company that they will stop ecs payment cuts with one month prior notice (Official mail screenshot attached.)

The leads were very poor and i gave one month of notice to stop ecs.

Surprisingly, there is no followup from company even after automatic mail say will call back within 48 hours. The mail just says it will take atleast 3 months to stop ecs which is totally against we discussed at the time of enrolling the services.

Its now more than 2 months and still they are cutting my ecs.
Also, justdail employee (Who convinced us for that you can withdraw by 1 month prior ecs notice) is not telling us any thing concrete.

This is a pure case of customer harassment, as company like justdail are not following their own rules.

I talked to few people regarding this and in bank as well. Everyone said that they have heard of similar ecs cases from just dial. Some have already been victim of this. One person was getting these ecs charges deducted even after their business stopped. The just dial customer care ignored this as well.

I would request you all who got the similar issue in past or if any of your friends/relatives got the similar issue, to please sign this petition and help stop this ecs service provided by just dial. I have already become a victim of this. It should not happen with others.

Expectations : to refund extra amount of ecs cut beyond one month and stop service immediately