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JustDial.com — Justdial ECS Fraud

Myself running a software training firm at guduvanchery chennai. The salesperson Dhiyaneshwaran reached me for taking the leads package at Justdial the package he told me to take was 1770 per month i said i was not interested in justdial he asked me to try for 3 months if not satisfied you can cancel at any time he said. he asked me to pay 2 months as advance after 2 months over I can pay for 3rd month he said also my phone and said he is going to do a setup my account properly but that guy made ECS without my knowledge after that he said nothing will happen wrong he will take care of everything after paying also i didn't got any service so asked him now he said after deducting 1770 through ecs the service will start but I asked him to cancel the ecs he refused to do that after 7 days again money got deducted from my bank account for justdial ecs i paid 7080 totally but I got only 10 days of service but 4 months of service I supposed to get now they canceled the service and asking me to pay again to continue the service. the salesperson dhiyaneshwaran is a cheat he doesn't even tell the truth. now I am trying to contact him for getting my refund but he is not at all picking up my phone call. the justdial motive is to loot from the customer's pocket.
Pls don't fall into such a trap
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JustDial.com customer support has been notified about the posted complaint.
Verified Support
Mar 25, 2022
JustDial.com Customer Care's response
Hello Azar,

We are sorry to hear that you have a concern in your contract.

Please write a line along with your registered contact number at [protected]@justdial.com so we can check what exactly happened & revert back to you.

Regards,
Team Justdial.
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I am Manish Mehta and I registered my business on just dial in 27 July 2022 in Jaipur. As per the executive that visited me (Ramjan Khan), I can avail the facility (get leads) for 3 month on payment of 7080/- (2-month advance payment included + 1-month charges) .I took the risk as I was starting my business. The amount got deducted from my account in July 2022 end. I started getting leads.

On 10 August 2022, a deduction of 2360/- happened in my bank account again. I called just dial customer care and Mr. Ramjan khana and they said it is ECS payment and that I will be charged this amount every month for a year. I informed that I was not told about this at the time of registration and would like to stop this ECS service, to which they denied and said that it will continue for 1 year as per the contract I signed.

Now till 10 September just dial deduct total 11800 Inr. for almost one month service and as i said i just wanted it for 3 months only.

I went to my bank to stop the ECS service but as per bank it is an agreement between two parties and they can't stop it.

The worst part is, the just dial executive said me that amount will deduct from 7080/- that I was paid just dial and if I want then I can stop the services by intimating just dial one month before.

I talked to few people regarding this and in bank as well. Everyone said that they have heard of similar ECS cases from just dial. Some have already been victim of this. One person was getting these ECS charges deducted even after their business stopped. The just dial customer care ignored this as well.

I would request you all who got a similar issue in past or if any of your friends/relatives got the similar issue, to please sign this petition and help stop this ECS service provided by Just Dial. I have already become a victim of this. It should not happen with others.

Only option I get I got is consumer court so before that I have to mail you otherwise it's my right to reach out there.

I'm attaching my 3 ECS phots also.

Looking forward to your support.

Thanks,

Already submitted a copy of the complaint on https://www.consumercomplaints.in
https://www.consumercomplaints.in/justdial-com-justdial-ecs-fraud-c3152749

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