[Resolved]  JustDial.com — Money debited without intimation after 13 months of service termination

Address:	400064
Website:	www.justdial.com

Money debited without intimation after 13 months of service termination

To the concerned authority in just dial,

This is to inform you that i had entered into a contract with you in may 2015 for my firm name maple dreams in mumbai. however after the initial month, your ecs was not cleared from my account due to some papaerwork issue between you and the bank. mr. ajeet nayak was the salesperson involved. he then came back to me saying we need to renew the contract again and we did so. however again the ecs was not cleared by the bank due to some paperwork issue bet ween you and the bank and thereby the ecs debit was stalled from thereon. mr. ajeet was instructed to shut down my account by me.

Since 2015 july there has been no transaction with just dial neither am i getting any enquiries. now all of a sudden today morning on 26 july 2016 an amount of rs. 5573 has been deducted from my account without my consent.

What kind o[censored]nprofessional unethical behavior is this?

You debit money from my account without consent and intimation

Your executives never called me

After i called and complained your executives lie and give false commitments on phone. they promised to solve in 15 mins and haven't done for almost 3 hrs

Then they dodge you when u call their office, make u wait for long time, disconnect the call midway and pass the phone to other employees.

Then what was initially said would be resolved in 15 mins is now postponed to 2 days and still with no guarantee of resolution.

This is consumer harassment

Kindly shut down my account and give me my money back or else i have to take legal action.

Awaiting reply.

Mohnish nair
[protected]