JustDial.com — non activation of service

I am a Practising Chartered Accountant. I had registered on Justdial on 01.05.20254 and paid 3 months amount of Rs 6191 and updated all my profile details along with KYC. BuT MY ACCOUNT WAS NOT OPERATIONAL, then on repeatedly calling customer care, 1 executive Jeetu Tiwari visited my place of business and took photos and certification copy and uploaded the same on Justdial with additional payment of Rs 2791 on 10th May 2024. ECS mandate was given which was also deducted on 13.05.2024 of Rs 2789. Still the same status, account not activatd. I being CA have given all proofs of being a CA still this JUstdial is making a fool of professional. What else can a CA give in support of being a CA other than (Membership Certificate, Practicing Certificate, Member card, Firm Card). Such harassment in not updating my KYC despite payments made.