JustDial.com — Not refunding ECS deducted in lockdown and further no response to emails and calls

Address:	Sharda Chambers, 1st & 2nd Floor, Shankarseth Road, Swargate, Pune - 411042, Near Kumar Pacific Mall, Near SBI
Website:	justdial.com

We are registered as a paid subscriber to JD. Though we communicated to their sales executive in April 2020 for suspending the subscription, still they deducted the ECS in the lockdown period. After much follow up now in November 2020, they stopped ECS. When we asked for a refund of the earlier ECS deducted in the suspension period, they stopped taking phone calls, replying to WhatsApp, and emails. Deliberately they are avoiding. On the phone call, they said they will not refund but not willing to give in writing. Worst experience with this company. Just looting the money from small shops. They do not have a customer complaint officer or any top authority who can take care of customer grievances. I have not see any company staff such ruthless and money-minded in the retail sector so far.