[Resolved]  JustDial.com — Order delayed by 1 day

Address:	122002
Website:	Justdial

Hi team,

I am still waiting for my order status. It has been really a worst experience for me with justdial and i will never recommend justdial to anyone for placing the order.

I have placed the order yesterday early in the morning and selected the delivery time between 9:00 - 11:00pm for the same day. I got a call from one of the agent that this product is not available so the agent asked my if i agree for the alternate option which is very much similar to the product i ordered and he rescheduled the delivery for today morning and he said that your product will be delivered between 9:00 - 12:00 pm today.

Now in the morning when i called just dial customer care they stated that the status of your order is still not confirmed. I was so shocked. The agent asked for my confirmation for the alternate product option again and rescheduled the order time to 12:00 pm - 3:00 pm. I changed the address because the receiver will be available to that address prior 12:00 pm so i have to submit address change request because of the delay on your end.

After all this mess i got a call again from another agent and he again apologize and said that please do not worry your order will be delivered by the end of the day to this address till 6:00.

Now tell me how a customer can trust you guys. Today is his birthday and i ordered this bouquet to be delievered before his bday will start and because of you guys my delivery has been delayed from more than 24hrs.

This is really disappointing and i had a pathetic experience with each and every agent because everyone apologize and keeps on transferring me. If any of the product was not available than its better to reflect its status as out of stock or inform the customer at the same time that this product is not available. As this helps customer not to wait for your pathetic service.

I still don't know where my order is and it's 5:21 pm already. If my order will not be delivered till 6:00 pm i will submit complaint against just dial in consumer forum.

Regards,
Sonali jhamb