[Resolved] JustDial.com — paid listing - ecs cancellation | |||
We have a paid listing (Monthly ecs) with just dial, started in april 2017. While subscribing to this the sales person did not say there was a minimum lockin period of 1 year. The salesman had told me that you can cancel it anytime after the first 3 months, but this was not the case which i got to know on my first call to just dial in oct - nov to cancel the ecs. We again told them in jan 2018 but the told me that you will only be able to do it after you contract is over. My contract got over and last ecs was debited from my account on 28th march 2018. I mailed them & called them on 13th april 2018 to cancel the ecs, as on today 21st april 2018 the ecs is not yet cancelled. After almost an hour of speaking to their executives we were able to get a mail from them as below. This ecs is still not cancelled inspite of informing them on 13th april 2018. The leena david (Sr process associate) told me that she "will try that this ecs does not hit my bank." this did not sound very reassuring since my contract is already over and i no longer want to continue using their services. Mail received Leena david Apr 21, 2018, 6:03 pm To: “[protected]@gmail.com” Dear customer, This is in reference to your company h & a services, kindly note the that on 20/04/2017 we have forwarded your request for stop of ecs. Wherein you will received the final status in 7 working days. — Leena david Sr process associate Justdial ® - mumbai Tel no[protected] Online customer care link: http://cms.justdial.com/customer-care Website: www.justdial.com Just dial limited (Justdial) Get your jd app: android| iphone| windows| blackberry Justdial features in: Techcircle.in: advice for budding entrepreneurs Mint: the learnings of vss mani Forbes: justdial's e-gamble Business world: minting money Inc india: how to ride when the going gets tough Man's world: men of the year 2013 - vss mani Http://www.justdial.com/emaildisclaimer Was this information helpful? | |||
Jun 3, 2018 Complaint marked as Resolved JustDial.com customer support has been notified about the posted complaint. Verified Support Apr 23, 2018 JustDial.com Customer Care's response Mr Mathuria, We are sorry to hear that you have a concern in your contract. We have forwarded your request to our concerned specialist department and you will be contacted shortly. You can always get in touch with us on [protected]@justdial.com or our customer care number [protected] Team Just Dial. | |||
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