[Resolved]  JustDial.com — payment taken but services not rendered by just dial

Address:	Mumbai City, Maharashtra, 400088
Website:	www.justdial.com

On 31st july’17 mr. Vikas mishra senior manager (Sales)-[ phone number [protected]] collected rs. 25, 000/- cheque from our firm m/s soul care hospitality & wellness pvt ltd against offering of premium online search and telephonic inquiries made for 52 categories count in 32 pin code count. As per the promise made our firms listing was to come on top position if anyone in the designated pincode area search for the selected keywords pertaining to our business and also if any such inquiry is received via call to just dial the same set of inquiries were to be forwarded to us on priority.
The payment was realized (Receipt no mh0717rc0003587) and we also receipved a confirmation on email but our services which were to get live from 1st aug’17 are still not live. The listing created has got wrong contact numbers and there are no inquiries forwarded tor us on sms/ our listing is not visible on the top slot as per the selected keywods in the said pincodes. Email regarding same was sent to mr. Vikas mishra on 5th aug’17 but we have not received any response for the same.
Since last one week we have been doing continuous follow-ups with mr. Mishra but now he has stopped responding to calls/ whatsapp.
Kindly help us to get the activation of the said service and also extension of the service contract for the lost period, as we are losing business opportunities every day because of this.