JustDial.com — Refund Required

houseofhair

from Mumbai, Maharashtra

Apr 12, 2023

Address:

mumbai 400057

Dear Justdial Team,

I am the owner of House of Hair Salon, located in Vile Parle East, and have been using Justdial's paid services for the past three months. Before signing up, your employee Mr. Abhishek assured us that we would be in the top three positions for our nearest pincode and that we would receive ten times the business for what we were paying.

Unfortunately, our experience with Justdial has been far from satisfactory. Despite receiving leads on a daily basis, these have turned out to be fake, as the people we contacted either did not make any inquiry or were looking for services unrelated to our salon. Moreover, instead of addressing our concerns, your employee Mr. Gaurav (who claims to be a senior manager) asked us to pay an additional 500-600 INR to secure a top-five position and receive more leads. It seems as if the primary focus of your staff is meeting their targets, rather than genuinely helping your clients.

As a result of this disappointing experience, we have decided to discontinue our business with Justdial. We request a full refund of the amount paid for the membership, as the promised services were not delivered. We hope that you will take our concerns seriously and address the issues raised, as well as process our refund promptly.

Thank you for your attention to this matter.

Sincerely,

Owner, House of Hair Salon

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JustDial.com customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2023

JustDial.com Customer Care's response Hello Samir,

We are sorry to hear that you have a concern in your contract.

We have forwarded your request to our concerned specialist department and you will be contacted shortly. You can always get in touch with us on [protected]@justdial.com or our customer care number [protected]

Regards,
Team Justdial.

Apr 24, 2023

Updated by houseofhair Justdial refund request.

Model: Default (GPT-3.5)

House Of Hair
Dear Justdial Team,

I am the owner of House of Hair Salon, located in Vile Parle East, and have been using Justdial's paid services for the past three months. Before signing up, your employee Mr. Abhishek assured us that we would be in the top three positions for our nearest pincode and that we would receive ten times the business for what we were paying.

Unfortunately, our experience with Justdial has been far from satisfactory. Despite receiving leads on a daily basis, these have turned out to be fake, as the people we contacted either did not make any inquiry or were looking for services unrelated to our salon. Moreover, instead of addressing our concerns, your employee Mr. Gaurav (who claims to be a senior manager) asked us to pay an additional 500-600 INR to secure a top-five position and receive more leads. It seems as if the primary focus of your staff is meeting their targets, rather than genuinely helping your clients.

As a result of this disappointing experience, we have decided to discontinue our business with Justdial. We request a full refund of the amount paid for the membership, as the promised services were not delivered. We hope that you will take our concerns seriously and address the issues raised, as well as process our refund promptly.

Thank you for your attention to this matter.

Sincerely,
I have email this to justdial, now they have reply me
Hello Samir,

We are sorry to hear that you have a concern in your contract.

We have forwarded your request to our concerned specialist department and you will be contacted shortly. You can always get in touch with us on [protected]@justdial.com or our customer care number [protected]

Regards,
Team Justdial.

Now i have not received any answer or feedback or deactivating of service confirmation from them, so pls write reply for them

Dear Team Justdial,

Thank you for your response to my previous email. However, it has been several days since I received your email and I have yet to receive any update or confirmation regarding my request for a refund and deactivation of services.

As a valued customer, I request that you please address my concerns in a timely and efficient manner. I have already faced several issues with the services provided by Justdial, and the lack of response from your end is causing further inconvenience.

I request that you provide me with a clear timeline for the resolution of my concern, including the process for the refund and deactivation of services. I also request that you ensure that the refund is processed without any delay.

I look forward to your prompt response to this matter.

Thank you,
Sameer