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JustDial.com — Refusal to deliver pre paid power bank & refused to refund the amount

I have placed the order of power bank on 10th Nov, 21 &the order was prepaid as there was no option for COD.
I called their customer care on 15th Nov, 21 to check the status they informed me that it will be delivered till 17th Nov, 21.
On 17th again i called them there was a very rude women she informed me that power bank is out of stock and we don't have any policy to refund the amount & we will not cancel your product by our end if you wish you can cancel & we can't do anything about this and don't call us again & again and after that she blocked my number.
she was very rude.
I requested her on whatsapp to deliver any other brand's power bank but she didn't reply me.
After that i requested on their site to cancel the product but they refused my cancelation request as well.
They are not replying, not delivering my product and have blocked my number too.

Now my money is blocked.
They are fraud they are making people fool to place the order and after placing they don't fulfill it and block your money.
If you calls them they blocks you.
Customer care contact no- [protected]
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JustDial.com customer support has been notified about the posted complaint.
Verified Support
Dec 01, 2021
JustDial.com Customer Care's response
Hello Aditi,

As per screen shot given you have placed a order and done transaction on Justjaldi.com.

If you have made any transaction on Justdial.com kindly contact us on[protected].

Regards,
Team Just dial.
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    JustDial.com Phone
    +91 88 88 888888
    +91 22 6160 7080
    +91 22 3980 8795
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    Palm Court Bldg M, 501/B, 5th Floor, New Link Road, Malad (W), Mumbai, Maharashtra, India - 400064
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