[Resolved]  JustDial.com — signing contract on false commitment from marketing personnel

Address:

Mumbai City, Maharashtra

We focus advertising are affiliated with your company since 15 years but are very disgusted with your company's irresponsible behavior.
We had earlier taken & experienced all your priority memberships, which were quite disappointing inspite of spending almost 2-3 lacs per year. Hence we had discontinued the services.
But we get a call from your office to renew the services since your company has modified & made lot of changes in services coz lot of clients had complained. Hence we called your mktg exec to our office.
This person named mr jay rajguru had given us false information while signing the contract that there is no priority, gold, platinum etc. Membership now, also due to client complain the company has stopped area wise contract etc. Etc.
On this commitment we m/s focus advertising (An advertising agency. Mumbai) took a 2 years service contract (In first week of july 2017) from your company. We started getting sms of the inquiries but moment we call up the inquirer's requirement is already fulfilled. We tried calling jay rajguru but he never answered our calls. On calling up your customer service, we get a shocking answer saying that the above problem is occurring coz we are not a platinum member. Upon that your people send one more executive to explain priority & platinum membership worth some 1.75 lacs.
Is this the way just dial is trying to dupe our hard earned money by giving fake & false commitments.
Even after complaining several times, to your mumbai office it seems that nobody is bothered with the clients problem.
Further this shows your company is only interested till the client signs the contract.
We are very disgusted with your company’s irresponsible behaviour.