JustDial.com — sold contract by misleading

Address:	Roxana Towers, Opp Lifestyle, Begumpet, Hyderabad
Website:	www.justdial.com

We, air experts (Air trends) have taken ac installation and service contract in the month of oct, 2019, from justdia., hyderabad. They sold this contract by misleading us with last year data ensuring that 15% to 30% increase in call flow by mr. Shravan, & mr. Santhosh of just dial. And we paid more than 34+ lakhs for this contract.

Whereas there is a decrease of more than 60% call flow and we have raised this issue from december 2019 onwards and sent couple of mails and conversations on calls about this and they agreed the same that call flow was reduced by 50% and they are reviewing the same.. The communication has happened thru sms & mails but they never reverted us back. And we had the conversations happend with mr. Imran, ms. Kavitha, mr. Santosh and mr. Shravan was coordinating for the call drop issue.

Because of the high valued contract we have taken, we have invested lot on manpower and tools and other supporting staff assuming high call flow. But nothing has happend and we have not received as much as calls they had mentioned and reduced a lot by 60%. Due to which, we lost our peace of mind, money and went into huge losses. We have communicated very clearly about this to justdial but they are not responding at all. As we have rs. 6.7 lakhs with them for the rest of the period, we had requested them to cancel our contract atleast now, so that, we can be saved from further losses. But they are not responding at all and this is creating more pressure on us in lieu of mental disturbance, peace of mind, and financial crisis. Even we have went to their office and requested for the same, but they are denying for the refund of existing amount and abused in a bad language.

Request you to kindly look into help us in resolving this.