| Address: | 490006 | | Website: | www/justdial.com/Mumbai/Swpna-International-hotel |
In the last week of june 2016, i searched for a hotel near grant road, mumbai for one night stay. I could locate hotel swapna international near novelty cinema on grant road through justdial.com through the url www/justdial.com/mumbai/swpna-international-hotel… facility of online booking of rooms was available. I paid the room rent in advance through internet banking.
Payment was successful, but i did not any booking id. Message on the computer screen was ‘sorry, technical error…hence i talked to representative of justdial & swapna international hotel and told my problem. Justdial person checked up and said that he is unable to trace the payment, if payment is found later he would refund the amount, but at present i should pay again and book the room.
I have lost confidence in justdial and did not book hotel again through justdial.In stead i went to the hotel, paid cash hoping that i will get refund and stayed for a night.
To my surprise i was told by hotel swapna international official that they never got payment through justdial and there is no agreement with justdial. My bank account details indicated that justdial has received payment. They have not passed on the money to the hotel.
Although i have received refund within a week as promised, my question how could justdial receive the money for booking a room when there is no agreement with that hotel to book the room? Was this information helpful? | 
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