[Resolved]  JustDial.com — uneven distribution of funds & fake commitment

Address:	700091
Website:	www.estaglobal.in

To whom it may concern,

This is prashanto kumar das, ceo of esta global (Kolkata). With utmost disappointment & after facing unprofessionalism behavior, i am writing down this email to the head of just dial departments.

I am listed in just dial since 2014 and continue using the services till now, but i haven't faced such a poor technical/customer support before. I think this is the last time i am using the service & will discontinue my just dial account as i am fed up now after chasing the sales representatives on a continuous go. The sales team can commit anything to get a sale & the after sale service is pathetic.

On top of that - they have no proper reason/idea how the amount is getting deducted & what amount should settle down for the package change.

In detail information:-

3rd october 2018 (12:50 pm) - received a proposal from justdial; employee name - nargis khatoon (Deputy manager sales) extn number:-2114/[protected]

Proposal for fixed position (6 months tenure) - 1, 16, 825 inr
Monthly payment details - 19, 742 inr

She gave me a discount on the price & there were some funds already available in my account, so the final price that i have paid in one short was 1, 01, 480 inr via esta global cheque number 557781 on 05th october 2018.

After using the pdg package till 21st of november 2018, i have asked the sale representative over email (22nd november 2018) to stop my pdg package and convert it to rotational package for the rest of my tenure which was 6th april 2019.

Just after some time on 10th december 2018, i have received a message from just dial (+[protected] that my campaign is about to expire, i was completely shocked and confused about the de-activation. Even in my justdial app, it started showing that i need to upgrade my package in order to use the services.
I have contacted mr. Prosenjit paul from just dial who was looking after my package and also tried to update mrs. Nargis khatoon but they didn't take it seriously. And after that onwards i have to keep on chasing the just dial representatives as if i am working for just dial and my job is to call them up and keep on taking the updates.

When i have converted my pdg to rotational package i have used the pdg services for only 1 month & 16 days prior to it and mrs. Nargis updated me that my converted amount is only 22, 000 - 23, 000 inr for the rest of my tenure. Which is actually 23000 inr divided into 4 months & 14 days (Duration left for my tenure).

Even after probing and following up with nargis & prosenjit on a frequent basis, i still have no clue how the calculation is done & what sort of fraud should i consider it.

So i should understand that just dial has consumed 81000 inr including gst as pdg service for 1 month & 16 days, so if i haven't converted my pdg pack to rotational pack then just dial was supposed to provide me a pdg service for 4 months & 14 days in an amount value of 23000 inr.

With a brand like just dial which is known as a search engine of india, no one will ever expect this sort of manipulation & instead of proactively resolving my problem, it's me who have to keep on chasing them.

Before i have signed the pdg package, i was getting continuous calls from the sales team and once i have paid the amount and now that i am facing problems, they are not even receiving my calls on time or i have to send them a whatsapp message to communicate.

I have tried to add all the higher authorities in this email so that you all have an idea on how the sales team is harassing a paid customer and what effort we have to take in order to get our problems resolved. I don't know whether someone will take a charge on this email or not, but if not then i have to get into more depth of it.

I would request to the person who is capable enough to resolve the problem to kindly resolve it on an urgent note. Either you end the service and refund back the amount or i need a proper distribution & allocation of my funds to the remaining tenure.