[Resolved]  JustDial.com — Unprofessional behavior by the entire sales team and the customer service team

Address:	560097
Website:	Justdial

I happened to be an existing and a satisfied customer of justdial until i met there sales team. They are a bunch of people without ethics and does not have any sense of commitment.

Day 1 : i got a call from the justdial team informing about the renewal which was due for which i promptly called them to come and collect the cheque.
Day 2 : this is where my mental trauma and agony started. The sales person name nikhil roy came to my office and misguided me and made me sign 3 contracts and took the cheques from me. On the same day i had even highlighted the previous instance of the sales person attitude where they absconded once they get the cheque for which his prompt response was i am not among them.
Day 5 : my cheque get cleared for all the 3 contracts and as per the same my contract has been degraded from a premium segment which was earlier to an ordinary contract and my leads flow as become almost negligible.
Day 6 : i called mr nikhil for the clarification for which he assured me of getting it rectified and it has been 25 days and he is nowhere to be seen.
Day 7 : i call the customer care and inform them to get this rectified and this where the entire team attitude come to picture. They call me every alternate day and assure they are sending some person and post 25 days i am still waiting to meet one person.
Day 8 to day 25 : i have made some 20 calls and written some 10 mails asking for a small information. Please provide me a mail id for escalation or a nodal desk id where i can stop the contract and save my money and ask for a refund. The only answer i get is to write to the generic id.

It has been 25 days and after a lot metal agony and trauma i have not been able to get to the nodal desk or the customer people who are professional enough in justdial to address my issue.

What is the best way to take action on these kind o[censored]nprofessional people.
I have documented and each and every meeting and the mail conversation done and i am sure they would have all the recording of what i have spoken till date with there so called customer service people.