JustDial.com — Want to stop ECS deduction and refund for deposited money

Address: Indore India

I took a service from JustDial in Feb 2024 at that time their BDE Mr Nomaan Khan come to my office and explained about their plan and services and said there is huge potential with keywords belongs to my business and I will get many leads each month from JustDial that will increase my revenue. I asked him if I want to close my contract later if I don't get business or leads so that time he said for sure I can close contract after few months If I don't get good business.

I started a plan with INR 3538 per month and deposited two months of advance payment and they started ECS for each month but after a few months when I didn't get good response I called to their BDE Nomaan Khan to close my contract so he came to my office and offer me another option to switch on National level of leads contract that I will get in same amount I am paying for City level so I thought I may get leads if I use a country level plan by paying one more month of Advance deposit.
Now I have deposited three months of Advance payment.

After using their Country level plan for a few months I felt same as before all leads were usually fake or from student or candidates looking for Job not from the business persons.
After waiting for a few month I tried to contact their customer support to close my contract but they said this I have to continue for at least 1 year and forced to pay ECS each month or If I stop my ECS I will not get refund of my three months of deposited Money which is around 9000 INR.

When I called MR. Nomaan to stop my contract as he said in the beginning, But he started avoiding my call and msgs, he said I am sending you an email id where you have to send an email but neither he shared email id nor he said what should I write in that email.

I didn't get a single quality lead so far since I joined JustDial and wanted to stop this plan and want to get my money back.

I was not expecting such poor services from a big company and how they can force someone to pay for one year whether I am not getting any profit using their services, even so far I didn't get a single project from just Dial leads.

I want to stop this auto deduction and want to get my deposited money (10640 INR) back. I attached a screenshot of deposited amount.
My Business name on JD: INFOSPARKLES IT SOLUTION LLP

Please help with this concern.