JustDial.com — wrong ecs presentation

Address:	Mumbai City, Maharashtra, 110059
Website:	Justdial.com

Hi

Can you please confirm the reason for presenting 4 ecs to my bank account on 3rd and 8th march-18, that too twice in same day on both the days and now on 12th mar-18.

Firstly, there was no clarification provided by your executive mr aman. He never told me about this ecs and took signatures. I had just given him a cheque for using 50 days service of justdial which was debited on 6th feb. I had clearly told him that i need service for 50 days and then think to extend this after 50 days.

But i was shocked to see the email on 24th feb that next ecs of rs 3540 will be debited on 27th feb.

When i contacted customer care and asked him about this, he told he can not do anything about this and you have to pay this. Then i asked him to stop my services after the expiry of 50 days but he denied saying your contract is valid for 1 year.

And after this, my bank account had levied charges of rs 295 twice on 3rd and twice on 8th mar for failure to pay ecs and again today.

When i called customer care, he told that they have presented the ecs for 1/4 of the amount and they do not give any message for this and it will keep continue presenting the ecs for even 1/8 or 1/16 of the amount. I was neither informed this practice by mr aman (Executive) nor by just dial. What an unethical practice just dial is doing!

I called multiple times to customer care but evertime they denied to take my request saying no one was available today.

Hence, I want you to cancel all present and future ECS for this service after completion of 50 days service.I no longer want to take the services of just dial any more after this.

Thanks