JustDial. / Hsr Travel World — Travel agent/tour operator

Address:	560102
Website:	www.hsrtravelworld.com

hi I am R Sharma reg mob no [protected]

I am using just dial service since quiet long now more than 10 yrs, I was very much satisfied with the service and information but, since last few times I believe, you people are commercialized to such an extent that without checking the background and quality, you are providing ratings and recommending fraud co run by hooligans and rowdies who dont have any manners, they are nothing but cheaters

I need to file a complaint against a co AND DEMANDED ITS IMMEDIATE BLACK LISTING
Hsr Travel World
+(91)-[protected], +(91)-[protected] No 145, 24th Cross, 24th Main, HSR Layout Sector 2, Bangalore - 560102, Near Hsr Club(Map)that was recommended by you for my inquiry for tour operators for ooty, I got a call from him about it and he had proposed a a complete tour package for family of 6 people at 20k, with hotel stay at sapphire garden view hotel, ac innova cab and sight seeying with expert driver from 29th April to 2may 2016 ( please find the attached mail sent by him on which we agreed upon ), I have cancelled 3 other tour operator, due to your ratings for this operator, but to my surprise, at the very last movement, he told me that he cant provide accommodation in that hotel and I have to pay more for other hotel, nakshatra grand at 22k, as everything was ready, and i was left with no other option, i have agreed upon, but i was little skeptic about the info about this new hotel as it was really shabby and not upto the mark specially for the family, but he assured me it was good, moreover he called it far better than the previous one, than to my surprise the driver was so naive that he dont know anything about the route etc and so we have to wait for 2 hours in the morning for the gate to open for the reserve . at 7 we reach ooty, but the driver was totally unaware where to go, hotel whereabouts etc, i was quiet shocked to see such mismanagement, than somehow we reach that hotel nakshatra grand, but that was totally different, it was some cheap bachelors lodge, and that too was soo shabby and no availability was there, despite of fixing everything beforehand, and this guy girish, the owner of hsr tour, was so abusing and rude he had crossed all the limits of decency and got so much guts to tell us that, rooms are not available right now, than go and sleep on roads, now you can imagine the level of pathetickness from this rascal, as I have mentioned before i was travelling with my family, I was so much embarrassed and i was left with no other option than to book the rooms
immidiately in some other hotel, without thinking of the cost, i took 2 rooms in some nearby hotel MAJESTIC CROWN at 3.5k /night and total i spent 14 thousand for 2 nights . and this girish fellow switched off the mobile, and i was in complete mess, spoiling all the festivities mood, after this, i was expecting atleast driver should be expert and know the place very well, so that he could take us to the sight seeing as per the itinary, but to y surprise, that driver knows damn about the place, and whatever place we want to go, he was making one excuse or the other like raods are not good, no water in waterfall, so in all we had missed almost all the places, even toy train, rose garden, falls, pykara, and we have to search the lefover places by ourselves through google maps etc - highest peak, dolphin nose etc . The story does not end here, when we reported this to girish about his driver that, we couldnt visit any of the sight seeing that was mentioned in the itinary in 2 days, than he told us to keep the wagon and driver for 1 more day, but that was completely out of question as we all have to resume office from today ie 3may 2016, and so we were left with no other option but to return back, and on 3rd and final day we planned a trip to highest peak, but in the middle his car broke and again the day was wasted and spoiling the whole thing all over again, even the total km in the reading was around 650 kms while returning, that includes going to ooty, coonoor which is 300 km and sight seeing and return, so you can very well imagine how much the wagon travels and the status of sight seeying done, I was really disappointed with it and than another surprise, in the middle of the journey the driver stopped and ask us to give him 10, 000 bucks than only he will complete the journey and so we did that, and as we were already very late, on reacing our place, the driver asked for 4k more for other expenses, despite o[censored]s telling him that we visited nothing over that already spend 14 k for another hotel, and 10 k already given to him, so we should pay only as per the total km ie 650 as per the rate ie 12/km, but that owner girish started threatening us, in most rowdy manner and so we were left with no other option than to provide another 4k to him as he wants charge for some 1000km minimum, but I am really very very disappointed because of this hooliganism and gundaism manner moreover total rs 30k + was wasted due to this mismanagement by this hsr travel that too travelling with my family, spoiling the mood SO I DEMAND BLACK LISTING OF THIS CO SO THAT OTHERS COULD BE SAVE FROM THIS TYPE OF EXPERIENCE, THAT I HAVE FACED because of this travel operator and I also demand my extra 4k given to him that he took forcibly by threatening us, is this the way to treat a customer, i have even inquired, from bookacab, those are charging 14k for sightseeing and innova up and down including driver bata etc but that includes over 1000 km of travelling whereas, this Girish fellow has charged the same amount for 650km without completing the sight seeing and just by threatening us over the phone, so I expect strict and sudden action against this person and definitely BLACK LISTING THIS CO for such pathetic behavior, ELSE THIS WILL BE FINAL SIGN OFF FROM JUST DIAL SERVICES THAT I WAS USING SINCE LAST 10 YEARS, ALMOST EVERYDAY
kindly tell this operator for returning my extra 4k that he took by forcing us /threatning us .

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AFTER WASTING 2 DAYS JUST DIAL COULD NOT PROVIDE ANY SATISFACTORY RESOLUTION, THE LEAST I EXPECT FROM JUST DIAL IF THEY ARE NOT ABLE TO BLACK LIST SUCH CO, KINDLY PROVIDE THE REFUND OF 4K AT MY PLACE ONLY FROM WHERE THE TRAVEL AGENT HAVE COLLECTED 14K, OR THE LEAST I CAN DO IS I CAN PROVIDE MY BANK ACCOUNT DETAILS SO THAT IT COULD BE CREDITED TO MY ACCOUNT, COZ I NEVER VISITED THE CO OFFICE AND I DONT WANT TO EVEN
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despite explaining the whole trauma i have to face by just dial recommeded hsr travel world, and getting the call from siddhartha depicting the travel operator has agreed to refund 4k taken forcefully, i am still waiting for the resolution ill now, kindly talk to the operator to refund the amount ASAP as i have already provided my bank account details to him as currently i am out of station and that's y i need the amount at my place where 14k was collected, i never visited his office / and i dont want to as the person is not right and was giving threat due to which i have to pay chages for 900 km when the actual journey covers only 650 km, as per our last conversation refund was committed to me else blacklist this co for poor service

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DESPITE OF SPENDING HOURS WRITING A COMPLETE MAIL AND EXPLAINING THE JUST DIAL ABOUT THE TRAUMA THAT I HAVE FACED DUE TO THE JUST DIAL RECOMMENDED HSR TRAVEL WORLD FOR OOTY SIGHTSEEING AND TOUR PACKAGE, DESPITE OF GETTING ASSURANCE FROM JUST DIAL FOR THE REFUND FROM HSR TRAVEL FOR THE PATHETIK SERVICES, I EVEN WENT TO THE OFFICE OF THIS FELLOW, BUT STILL I HAVE 'NT GOT ANY RESOLUTION/REFUND THAT WAS PROMISED TO ME FOR 4K, KINDLY LOOK INTO THE MATTER ASAP, AS IT IS ALREADY 10 DAYS OR SO .