[Resolved]  JustDial Ltd. — Justdial search engine is useless & fake company

Address:

Nashik, Maharashtra

We singed up ECS Contract with Just dial Ltd. (India's Local Search Engine) to get listed into their search results & for getting business leed's in last year. Initially their was a response and co-operation from their local Marketing Representative but after few days it's become a hell.

We faced so many issues with ECS, They stop the service and doesn't update the us, when we found that there was no updates from just dial search engine then we figured out that they stopped the service without confirmation, It keeps stop for months where we don't want to loose our business for single hour. Their technical support doesn't speaks with the client properly they blame us that we should monitor all our account transactions & Just dial is not responsible for doing anything for you. Without any reason they take any actions at the back end regarding to our registered package like changing listing into the search and not updating us with the enquiries along with no updates for billing & ECS.

We signed up for 3 different packages but the response for them was so week so we ask them to stop 2 of them on priority, But the people to whom we contact in technical support doesn't took any action so finally on the email we officially send them warning but still they deducted respective amount for next couple of months from our bank account. We ask them to please stop the listing as we have some concern issues with SEO where we don't want our name to linked with Just dial when people search for our business still yet the listing is live. We are still loosing the business rather than gaining it and no one is their to support us.

After struggling for 3 months we got a call from their Manager Mr.Ravi Kendre from Pune Head Office and he convinced us that he will look into our case but he just made false promise to us. We had a complete conversation with him on call & on email regarding every aspect of our package properly but he just did nothing into that. We ask him to please connect us with your Senior or CEO which is a consumer right to speak with the service provider owner but still he don't transfer the call and he denied for any sort of help into it. We ask him to please do something for us so that we can get a waiver for all our lost period from just dial but he committed first then their was no response.

He Promise us for
1. He will move the pending funds from Old Package to New but still their is no Email Update
2. He committed that he will share all the reports for the enquires received for our business still their is no response on email for the same
3. He committed us that he will remove the old packages listing from there website but still the listing is at it is
4. We officially email to Justdial that don't stop all the listing keep the latest one alive but they stopped all of them
5. He committed us that he will officially revert back to us on email for waiver of 3 months after discussing with the senior where he accepted that there was a just dial mistake but still we don't receive any updates on email for the same.
6. With the help of Later Head we have changed our company name before with another support executive but when we ask him to change then he ask us to give business license which is not is legally not allowed for a business owner to share.

Along with the same the emails are the proof where he promised us that he will look into the issues but still there is no updates from Just dial

We tried calling to just dial pune customer care & ask to speak with Mr. Ravi Kendre but we were told that he will call us back & their was no call back yet. We are not receiving any response from Just dial and finally without confirmation we found that they stop all our packages when we call customer care last. We paid them to get a reliable service but that was a fake deal by just dial. We do receive the message for Business Leeds from just dial but they all where for out of the business keywords we focused on. We registered for more than 100+ categories and every single day we only got single message for Bulk SMS Service and when we ask for the records for what about the another keywords messages then there is no any update yet from the Just dial.

Many a times we tried calling to their Technical Support but none of the executive transfer the call to him even if we know with the extension number of him.

The contact details of Mr.Ravi Kendre is
Email:- ravi.[protected]@justdial.com
Phone:[protected]

Also we send email to [protected]@justdial.com but their was no any update from them with results. Below listed are the date and time when we send them emails.
1. Wed, Apr 16, 2014 at 11:11 AM
2. Mon, May 26, 2014 at 12:56 PM
3. Tue, Jun 10, 2014 at 2:23 PM
4. Thu, Jun 19, 2014 at 11:28 AM
5. Thu, Jun 19, 2014 at 11:25 AM
6. Sat, Jun 21, 2014 at 9:58 AM

Finally to get the things work with us we tried using abuse language into the email and on technical support but still their is no response from them so the reason we are now reporting to Consumer Complaints. We expected to get our issues resolved on priority. The Technical Support and the Managers of the Just dial are completely useless in their work. They don't deserve to be in Just dial or Just dial don't deserve to be in business.