JustDial.com — Advertisement cheating

Address:	S No.67/1,67/2A,66A/1A,66A/1B, Clover Lingfield Plaza, 1st Floor, Above Reliance Fresh, Off Wanawarie, Salunkhe Vihar Road, Pune- 411040
Website:	Justdial.com

I am a Professional Makeup Artist & Aestheticiane based in Kedgaon, Pune. I am a beginner in this business. In order to get a publicity I registered my name in Justdial website on free of cost option. Next day (13th January 2020) I got a call from Justdial, saying thst if I take their package for certain period, they will be promoting my business. On the same day they sent their representative Mr. Peaveen (Mobile No. [protected]) to my Salon in Kedgaon. During discussion Mr. Praveen assured 25 leads per month for makeup. Infront of me he created my profile in their website, and I agreed for a 4 months contract with Justdial and Paid Rs.14160 online immediately. Even after 2 weeks I did not receive a single enquiry. I informed my concern to Just dial and their casual reply was 'we will check'. Even in In one month I did not get any genuine enquiry. All the enquiries were irrelevent to my business. Many were fraud, some were job seekers etc. Then I made a detailed complaint to Justdial as below :

[protected][protected]
"I am a professional makeup artist. On 13/01/2020 i have made a contract with just dial for 4 months and paid 4 months' payment of rs. 14160 online on assurence of min 25 leads per months. Till the date i have not received a sigle genuine enquiry. There are many fake enquiries coming. When i attend the enquiries the number is usually either engaged or switched off, and true caller it identifying the numbers as spam. The name and location of the person is different from what is showing in just dial. And just dial is showing all the fake enquiries as leads. I contacted the just dial representative mr. Praveen several times, but he informed that the contract cannot be cancelled. Even some fraud guys are calling on my number without posting an enquiry in just dial. I dont know how my number has leaked. I am completely disturbed, and i lost my money too. I need my money back, and i do not need further service from just dial. My just dial profile is deepanjali makeovers. Though my business is at kedgaon, the just dial representative has mentioned my location as hadapsar"

What I have stated above is very true. I have not received a single genuine enquiry till the date. Giving you few examples :

1. 31/01/2920 : Enquiry from [protected] - This user is a job seeker
2. 28/01/2020 : 3 enquiries from Swati Dhole - Herself is a makeup artist, trying to promote her business.
3. 27/01/2020 : Enq from Javed Aijaz - Searching a makeup academy for his wife.
4. 26/01/2020 & 25/01/2020 - no response to calls.
5. 24/01/2020 : Enquiry from Sudha Rao - Looking for Karetine treatment, which is irrelevent.
6. 22/01/2920 : Enquiry from [protected] - online fraud. Tried to get my debit card details, but I didnt give. A man was talking in female voice.

From others I did not get any response. Phone either switched off or busy whenever I call, and some of them did not attend my calls, and did not reply to my whatapp messages.

I do not have any more expectation from Just Dial. Several times I contacted the Sales Representative and customer care, but the repeated reply I am gettin is "your contract cannot be cancelled". I do not understand the reason for not cancelling my contract when I am not benifitted out of it.

Based on my sbove given details, my sincere request to Just Dial is to cancel my contract as soon as possible and make my refund of Rs. 14600."
[protected][protected]
I wanted to cancel the contract, but Justdial was not ready to cancel and make the refund. After a lot of arguments of several days, I got a mail from Justdial that they are ready to cancel the contract, but they will refund only Rs. 9300, that too they will pay only after April 2020. They are deducting Rs. 4860 without giving a single service. I raised objection against this, but they refused to pay full amount. On 8th February they freezed my contract, and agreed to pay my refund 9300 before 31st April 2020. From April I am giving them repeated reminder for the refund, but till the date I have not received anything from Justdial. Every time I sm getting the same reply that they are trying to resolve my issue.

While making my profile, the Justdial Representative mentioned my address in the profile as Pune-Solapur Highway, Hadapsar, giving a reason that Kedgaon(where I am staying) is a remote village, so I will not get any clients from Pune city if we mention the actual address.

I need to claim full amount which is Rs. 14160 complaint fees from Justdial.

Kindly reply whether I will get justice or not.

Awaiting your valuable advise.

I am ready to give any proof that is required for this case.