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JustDial.com Complaints & Reviews

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Updated: Jan 20, 2026
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JustDial.com reviews & complaints page 215

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S
Sanjay Sharma
from Pune, Maharashtra
Feb 18, 2009
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We also had taken services from Just Dial.
The after sales services is not professional. I had taken Just Dial services for getting a good descent leads.
They do not authenticate the leads properly.

They also claim in there mail as a disclaimer
Quote
"Disclaimer: Name & Tel number is based on information provided by the Caller,
10%-15% of which could be incorrect."
UnQuote

The kind of leads we get from JustDial which is not genuine (false) is around 40-45%

There financial statement which they sent via email is also raised my eyebrow.
They charged xx amount for the service which was uncalled for.

I seriously hope that Just Dial should take there services more seriously and do there business with greater accountability.

I'm seriously very dissatisfied with Just Dial services and would not like to renew my contract with Just Dial.
Aug 14, 2020
Complaint marked as Resolved 
Not bothered about leads. After several complaints via email no response. Have taken Rs.11000/ on Feb 11th 2008 and are not bothered about leads. Inspite of several emails to top officials they are just blind as they have received money in full from me. I have already started legal action against them through my letters.
just received an email asking me to talk to their some Pooja patel I denied saying reply me through mail only as I would not talk through phone. Waste of money and energy. Let's put everything in black and white I told them. This happened after I posted a comment on consumers complaints on net. Some actions are being taken by them Otherwise I was not at all in their list of courtesy, only money is what they needed.
Good Work Kasturi.
I can also join you in legal action against Just Dial.
All the complaints/issues/concerns are falling on deaf ears.
You would further notice that as per clause 6(d) of agreement they cannot forward lead to more than 4 customers unless specifically requested by the client, but in practice they are forwarding the lead to more than 4 and are actually sending leads to 7 compaines, which is material breach of contract and you should avail legal remedies, the company ought to refund all your money and pay you damages for their unfair trade practices.
For all these complaints just dial has not bothered to answer:

if they could, there answer would be something like this

yes, we are a fraud company that is hell bent to rob you of your money, please dont call us we only pick calls when we earn money from your call. you paid money bcoz you are fool. if by paying us money you could make money than you need a doctor, call 6999 9999 for doctors. we would forward this to 7 doctors at least and earn handsome fee. it does not matter whether they are gyneocologist, dermatologist or dentist or PhD we would send your request to doctor.

you are fool when you all are aware that we dont adhere to promise why you pay us, and keep on doing that. even we are receiving equity investments from some fools banks. Atleast one would make money and that would be us. we got lakhs of money for yellow pages that would never be published. we retain and sell later your phone numbers for bulk messaging, you provide us your number and we can make money from your mobile details by fooling some other fools beleiving that we will serve them'
I faced similar problem they promised leads at lower rates and later they charged triple rates than agreed i kept my account freezed, later they give me that rate but reduced my position from 3rd postion to 10 position, leads received are mostly fake leads wherein people are not interested in the product even if you call immediatley they shall tell you the order is already done,
ramesh
they took more than 1 month to start my lead account service and that to at a higher rate than promised, they take 1 month to issue a proper bill for the money taken by them for the lead service in my case Rs. 11, 000/- i had to remind them 4 to 5 times in this 1 month to get the bill from them for which they convinently state to as being our procedure for issue of bills, m to hell with their procedures, after 1 month also they could not issue a proper bill it was full of mistakes and blunders

Ramesh
Same they did to me also, i will also like to join
Dear Customer,

We would like to understand & resolve your grievances to serve the best services for long & healthy business terms.

Kindly contact on[protected] Extn No 2454 or mail on [protected]@justdial.com & [protected]@justdial.com


Thanking You,

Just Dial Customer Support-Delhi/NCR
We are trying to create a platform those who are cheated by Justdail.com
as i got cheated by them
Few months ago a girl called me on my cell {her name was Jigesha Dabhi} and asked that would i b interested in registering my company in Just Dial for free .Now as a business man i thought why not, then one day suddenly that female Jigesha Dabhi' called at 7:30 in evening & asked that can we meet today at 8 i was free so i agreed then she meet me and we had a official talk latter as the day passed away she started to get friendly also started to sms me & call me day by day she was getting personal & close . It was a limit when one day she came to my office and asked me to drop her on the way so i said ok, , , but what happened next was as we reached to a road with less traffic she asked me to pull over and stop the car so i did !!! Then she started to behave strangely, got close & Physical to me then what happened next is ... You can understand i don’t need to explain . But when she was done what she told me was 75 to 80 % girls are like this in justdial they are forced to get sale (Business) any how.

So guys plz be care full.
Few months ago a girl called me on my cell {her name was Jigesha Dabhi} and asked that would i b interested in registering my company in Just Dial for free .Now as a business man i thought why not, then one day suddenly that female Jigesha Dabhi' called at 7:30 in evening & asked that can we meet today at 8 i was free so i agreed then she meet me and we had a official talk latter as the day passed away she started to get friendly also started to sms me & call me day by day she was getting personal & close . It was a limit when one day she came to my office and asked me to drop her on the way so i said ok, , , but what happened next was as we reached to a road with less traffic she asked me to pull over and stop the car so i did !!! Then she started to behave strangely, got close & Physical to me then what happened next is ... You can understand i don’t need to explain . But when she was done what she told me was 75 to 80 % girls are like this in justdial they are forced to get sale (Business) any how.

So guys plz be care full.
to just dial
kindly attention Mr.Shakir hussan

As per discussion with u about not receiving leads. I didn’t understand what you want to explain me in previous mail(you have signed a Supreme Package and will get leads on rotational basis and this is a Tenure contract).
I only know that from 4 days I received only 2 leads and that are only inquiry calls. for checking this I call to just dial 5 times with different numbers and names for require computers service etc. after all calls I didn’t receive a single inquiry from you for that.
I think all you peoples running a fake, not fare and money extortion business from your client. I suffer from 5 days and calling and mail to just dial again and again but nothing happen. please mr shakir stop my services now and my ecs also now.i become so frustrated and disappoint with just dial
(Another issues is every morning I received a call from just dial a person mohit demanding me previous balance advance money 8000/-and say your listing not activated due to this and you will not get leads. but when I talk with you u explain some different stories that nothing happen. Don’t worry, no need to give money advance. what all this?????????/)
Please I requested you again stop my services and ecs now
-vishal
Dear Mr. Vishal,

With reference to our telephonic discussion, all the issues have been resolved.

Please withdraw your complaint or comment on the same.

Thanks & Regards,
Just Dial Services
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    leela kapoor
    from Mumbai, Maharashtra
    Feb 1, 2009
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    I entered into a contract with just dial services in the month of april, 2008 of an amount of 3000 + taxes. paid in cash. the irony is that they had filled in the ecs format by themselves without my knowledge and got my signature in tail document saying it was a formality also they asked for my cancelled cheque inspite of the entire amount being paid in cash, saying that it is part of the formalities and that a cheque is needed to put the contract in the process.

    one fine day i realised that an amount of 3000 had already been deducted from my bank account thru ecs and i ended up paying 6337 rupees for 150 leads(sms), each sms costing 20 rupees. and not a single sms is relevant or has anything to do with my prescribed services.

    the executives are extra rude, very abusive and had hurt me with all irrelevant words.

    now they not only refuse to refund me the extra money lying with them but are also forcing me to enter into a new contract.

    the summary of the story is that just dial sold me services worth 3000 rupees by taking in Rs.3000 _ taxes in cash as well as another Rs. 3000 thru ecs. the great executives say that i am at fault and
    the money cannot be refunded and also i am rudely told to take services again for the remaining 3000.

    there are so many discrepencies in the contract.
    the public should be aware that there is a big scam in the making.

    please do not entertain these predators.
    Aug 14, 2020
    Complaint marked as Resolved 
    we have open our acount in your compnay my company name is new business centre travel. i have to pay rs 11030/ to your company for starteing my business. but i have no response to your side (.open acount date is 6.11.009 by miss shalini [protected]) she told me that she give me 4 to 5 call daily but she did"nt .my contact no is [protected]
    sir
    This js Shaktis security force entered into contract with just dial inthe month of oct 2009 of an amount Rs 13, 236 (Thirteen thousand two hundered thirty six)+Tax in cheq the irony is that they had filled by themselve with knowledge of chief managing Director got signature intail document saying it was a formality for 100leads and each lead cost 20rupees and not single lead sms relevent or hasany thing to do with prescribeed service the exucative are extra rude very abusive and the exucative Name is Mr Jetender Kumar kumawath Cell Number [protected] there are somany discripence in the contract the public should be aware there is abig scan in making
    Thanking you
    Mr. Sanjay Kalra,

    With reference to our discussion, problem has been resolved.
    Kindly widthraw this complaint.

    Thanks & Regards
    Shakir Hussain
    Dear Ms. Leela Kapoor,

    We would like to understand & resolve your grievances to serve the best services & to keep long terms.
    Kindly contact on[protected] Extn No 2454 or mail on [protected]@justdial.com & [protected]@justdial.com


    Thanking You,

    Just Dial Customer Support

    Just Dial — Fraudulent Practices

    I have gone through many complaints for Just Dial in this forum. Most of them are related to being charged exorbitantly, getting wrong leads etc etc. Though my complaint is not in that nature, but it is still serious and fraudulent.

    A month ago, I dialed Just Dial ( I would dial their no for pizza delivery, parafin wax, other odd things often) for a BSNL broadband connection as I had just shifted and did not know how to go about applying for such a connection in the new place. After the initial QAs, I hung up and, pop, i got a few 5 or 6 odd listings in my mobile through SMS for companies and agencies who are providing the services.

    I did not hurry and put them aside so I could call them when I was free. Within less then 5 minutes of me hanging up the phone I got a call from one "Pankaj" representing Varun Enterprise in Laxmi Nagar (some 20 kms away from my place) offering me the BSNL connection. I gave him my address and phone no and scheduled a meeting with him a few day(s) later. I got a few odd calls too - kept getting them for a few days- as I had already given an appointment to a company I ignored the rest.

    On Sunday, this Pankaj turned up at my place and after he filled up the form, and took all the id proofs, asked me Rs. 1700- (Rs. 500 for the connection + Rs 1200 as refundable security) , though it was only 500 rs I was supposed to pay as i came to know later and told me the connection will be set up in not more than 3 days.

    Since then It has been more than a month, all calls to his no has not been returned. His mobile is always switched off.

    Then I complained to JUST DIAL on their CC. Some bloke called me and assured action will be taken against the guilty party and they bothered to call me in the matter. In the mean time I have already complained to the Director of MTNL and awaiting his reply in the matter.

    I am to get hold of this Pankaj fellow, he is still not reachable.

    I am shocked Just Dial would push fraudulent companies' no and would not even stop at cheating their own customers.

    I would not bother to call them ever again.

    Umesh
    Dear Mr. Umesh,

    With reference to your above mentioned comment, We would request you to kindly contact us at[protected], we will help & try to resolve your issues at our level best but as checked you have not given any of your contact details.

    We would like to inform you that we are an Information provider as well as social services provider, where the callers get INSTANT services and we don’t take any single penny from them.

    And also this is to update you that any user who is looking for information from Just Dial is bound by Just Dial Terms o[censored]se & Privacy Policy. Please check below mentioned links.

    http://search.justdial.com/cms/index.php?option=com_content&view=article&...
    http://search.justdial.com/cms/index.php?option=com_content&view=article&...

    And check the Testimonials received for our services updated on our website on the below mentioned link.

    http://www.justdial.com/cms/index.php?option=com_testimonialku&Itemid=45

    Please feel free to contact us at[protected] for your queries/issues.

    Team Just Dial.
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      Pooja A Sharma
      from Mumbai, Maharashtra
      Jul 1, 2008
      Aug 11, 2023
      This thread was updated on Aug 11, 2023
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      Just Dial fraud company

      I had registered a monthly plan with Just Dial wherein they said that my details would be given to callers asking for the service.I wantd to cancel the same but they are ignoring and not bothered i I have also sent a mail to their CEO but he is also not bothered.

      My request beware of this fraud Company...
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      SHAILEN K GHIA
      from Mumbai, Maharashtra
      Jun 28, 2008
      Resolved
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      Dear Sir,
      THIS IN REFERENCE TO TELE MARKETING CALLS FROM JUST DIAL SERVICES.

      ABSOLUTELY RUDE EXECUTIVE FROM JUST DIAL

      I RECEIVED A CALL FROM MS. SHEENA FROM [protected] AT 3.00 PM ON 28/06/25006 ON MY CELL NO [protected]. SHE INTRODUCED HERSELF FROM JUST DIAL SERVICES.
      SHE STARTED INFORMING ME ABOUT OFFERING THEIR SERVICES FOR MY INVESTMENT CONSULTANCY BUSINESS AND SAID FOR RS.10000/- FOR 3 MONTHS I WILL RECIEIVE ONE LEADS FROM THE COMPANY . THAT THEY WOULD REGISTER ME ON THEIR INTERNET SEARCH ENGINE ON WWW.JUSTDIAL.COM
      I INFORMED HER THAT I HAD PREVIOUSLY SPOKEN TO SONALI AND DO NOT WISH TO SUBSCRIBE FOR THE OFFER. INSPITE OF THIS SHE KEPT REQUESTING ME TO JOIN UP AND I AGAIN EXPLAINED TO HER THAT I DO NOT NEED THE SERVICES AND POLITELY EXPLAINIED THAT I DO NOT NEED THE LEADS FROM THEIR COMPANY.
      THE GIRL SHEENA HAS THE AUDACITY TO TELL ME QUOTE " SIR LET IT BE THIS IS NOT YOUR CUP OF TEA." AND THEN SHE DISCONNECTED THE LINE. I WAS SHOCKED THAT UR EXECUTIVES CAN SPEAK SO RUDELY TO THE CLIENTS. THIS IS NOT THE WAY TO TREAT CUSTOMERS..
      THEN I AGAIN RECIEVED A CALL FROM THE SAME NO.[protected] AND A MR. KUNAL SPOKE AND I REQUESTED HIM TO TRANSFER THE LINE TO HIS SENIOR. sOMEONE MR. PRASHANT CAME ONLINE AND ON BEEN EXPLAINED THE CONVERSATION THE LADY MS. SHEENA HAD WITH ME, MR. PRASHANT WAS NOT AT ALL APOLOGETIC AND INSTEAD ACCUSED THAT I WOULD HAVE SAID SOMETHING. ON MY INSISTENCE TO TALK TO THE LADY HE REFUSED SAYING THAT THERE WERE 300 EXCUTIVES AND HE DOES NOT KNOW WHO THE LADY SHEENA IS... AND THEN PROCEEDED TO INSRUCT HIS EXECUTIVES TO STRIKE DOWN MY NAME FROM THE LIST.
      I AM EXTREMELY SHOCKED THAT THE EXECUTIVE CAN BE SO RUDE TO A CUSTOMER.
      PLEASE INFORM ME HOW I CAN MAKE THE COMPANY ISSUE AN APOLOGY LETTER TO ME.
      I AM SURE THEY MUST BE KEEPING RECORDINGS OF THE CONVERSATION OF THEIR EXECUTIVES.
      PLEASE ADVISE
      MR SHAILEN GHIA
      Aug 14, 2020
      Complaint marked as Resolved 
      Dear Customer,

      We would like to understand & resolve your grievances to serve the best services for long & healthy business terms.

      Kindly contact on 28888071 or mail on [protected]@justdial.com & [protected]@justdial.com


      Thanking You,

      Just Dial Customer Support-Mumbai
      Dear Customer,

      We would like to understand & resolve your grievances.

      Kindly contact us on our Customer Support Number 28888071 or you can mail us on [protected]@justdial.com

      Thanking You,

      Just Dial Customer Support- Mumbai
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        Priya Raghunath
        from Mumbai, Maharashtra
        Apr 13, 2008
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        I use Just Dial services frequently on their 28888888 number.
        I called them to inquire for a distributor of Tata Sky Services and as usual they sent me a message on my mobile phone with the numbers of distributors.
        Imagine my surprise when a minute later when one of the distributors calls me on my cell.
        While this may be good from a service perspective, I am apalled at the complete disregard for consumer privacy. I did not authorise Just Dial to share my numbers with anyone. I have not signed anything to this extent nor have they ever mentioned this in any of their communication - verbal or via SMS. The thought that my personal cell no is lying in the hands of completely randomn strangers is downright scary.
        I would like an explanation as well as a written assurance that my number has been withdrawn from every single database they have sold and will not be in any that they might sell going forward.
        Aug 14, 2020
        Complaint marked as Resolved 
        I agree.

        DNC should be applicable.
        I agree.

        I used to call Just Dial Delhi[protected] frequently, never mind the call I received immediately from companies for services I was looking for, but one day I received a pestering call for Insurance out of the blue. My mobile is registered with DND services so I was surprised, upon insisting the sales man blurted she had received my number from JUST DIAL, which is illegal.

        So, please be careful before you call Just Dial and give your numbers, your personal details will be sold to the highest bidder.
        Dear Customer,

        We would like to understand & resolve your grievances.

        Kindly contact us on our Customer Support Number 28888071 or you can mail us on [protected]@justdial.com with your contact details

        Thanking You,

        Just Dial Customer Support- Mumbai
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