Hi
I am ateek singh, have taken 2 month subscription of my company "addictive rhythm" from justdial by relationalship manager "himanshu rai - [protected]" starting from 6th jan to 6th march 2020 only and paid through cheque to mr himanshu and his collegeaue mr lalit of amount 7848/- which has been deducted on 1st jan 2020.
Without my persmission they have deducting ecs amount since 3 months.
1) jan - 3888/-
2) feb -3888/-
3) march - 3888/-
Total - approx 20k has been taken
I have not given any cancelled cheque for ecs or so. Without my knowledge they are deducting amount from my account and on calling mr himanshu, he denied to visit / meet me or provide any solution.
I asked him to send my signed copy for which he refused to provide.
I asked him whats ur senior/ city head name, he responded, "sorry, i forgot and don't know his name". But at time of registration he talked all his seniors to get the deal.
As relationship manager i didnot expect such response from employee of justdial.
I even mailed at "[protected]@justdial.com" its being more 48 hours no revert came back till now.
I called up customercare number in ecs department, "rakhi picked up the call and i told her to stop the services, her response was expectionally as she said i cannot stop ur services, i repeately told her the situation, doesn't want to continue services.
Then also she claimed she cannot stop services.
I asked her to tell me name of your senior or escalate. She denied to tell her senior name nor mail id and even responded"aap so rahe the kya 3 months se".
This is not i accept support to merchant by justdial team.
Really pathetic behaviour.
At the time of my registration i was clearly told by mr himanshu & lalit that u are paying this amount for only 2 months and i[censored] want to continue after that, will seek permission.
I want refund of total amount of rs 11664/- and stop my services immediately.
Sharing my screenshot attached
Regards
Ateek
[protected]
JustDial.com customer support has been notified about the posted complaint.
Verified Support
Mar 21, 2020
JustDial.com Customer Care's response Hello Mr. Ateek,
We are sorry to hear that you have a concern in your contract. We have forwarded your request to our concerned specialist department and you will be contacted shortly.
You can always get in touch with us on [protected]@justdial.com or our customer care number [protected]
Regards,
Team Justdial
I am not sign any mandate for ecs, but Just Dial Send mandate in my Bank for varification how can possible its cheat by just dial please solve my complain my no is [protected] My Company name is I CARE PEST SOLUTION.
Regards,
I Care Pest Solution