JustDial.com — complaint id -2665503 closed without resolving the issue

Address:

506001

I've raised a complaint with justdial on 4th dec and they closed it without resolving the issue.
The issue is:
Ive registered my catering business with justdial. They've assigned a virtual number - [protected]. When customers call to that number its getting connected to "sudheer enterprises dondapathy" which is also listed in justdial, who is not related to my business and that guy is scolding like anything.

When we have informed this to justdial, they say the routing is correct and is getting connected to right person. But when i try to call the virtual number from other number, its still connect to someother person.

Justdial is not resolving the issue and 2 of the agents to whom i spoke to responded harsh by saying that "mapping is corrrect but the person is not taking the calls thats why its getting connected to someother person"
But the issue is am the person who is having the mobile number - [protected] to whom it should connect.

My complaint is when a virtual number is assigned to my profile or listing, then how can they wrongly map to someother business?