[Resolved] JustRechargeIt — my mobile not recharge but deducted my account balance

vickyme194

from Mumbai, Maharashtra

Address:

Bhopal, Madhya Pradesh

sir, I'm Vicky kumar i was recharge my tata docomo mobilr on 02/06/15 for 127. The transaction is unsuccessfully done and i got the confirmation message for ccavenue but my my mobile recharge . Order no:MO[protected] mobile no [protected] still they show message payment Unsuccessfull. so kindly take necessary action about my problem. Thank you...

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Complaint marked as Resolved

JustRechargeIt customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2015

JustRechargeIt Customer Care's response Dear Vicky,

Please note Rs.127/- entered by you is an incorrect Top-up/Special Recharge amount for your Number/Location and therefore your transaction failed. Please check the valid top-up/ recharge amount with your service provider and recharge again.

Money debited from your account is safe in your JRI Card. You can utilize this money to recharge again.

If you require any further assistance, please Contact Us or visit our HelpDesk section. We appreciate the opportunity to assist you.

With Regards
Customer Support Team
JustRechargeIt.com