Jwellvila — Item order not delivered

I have placed an order for sofa which cost ₹2, 240.82 on 11th April, 2021. I have not delivered anything. Please look into the matter at the earliest.
Payment Id pay_Gxjd7kQ2d5rLvv
Paid On 11th Apr, 2021
Method
XXXX-XXXX-XXXX-24**
Card