Kaamwalibai.com — cheating & fraud

Dear Sir/Madam,

I am writing to formally place on record my serious concerns regarding the services provided by Kamalibai.com, including repeated failures to honour commitments, alleged misrepresentation of material information concerning hi in the domestic worker supplied, and the resulting inconvenience, financial loss, and concerns regarding the safety and reliability of your service.

The facts and sequence of events are set out below for your consideration and necessary action.

1. Failure to honour the initial commitment

On Wednesday, 30 September 2026, I paid the requisite amount to Kamalibai.com for the placement of a domestic worker. At the time of payment, I was assured that a suitable maid would be provided within 48 hours, i.e., by 1 or 2 October 2026 at the latest.

However, this commitment was not honoured. Despite repeated follow-ups and considerable verbal exchanges, no suitable profiles were shared within the promised timeframe. When I sought a refund of the amount paid, the matter was addressed only after repeated insistence and discussions.

The maid was initially expected to report on Thursday, 1 October, and subsequently on Friday, 2 October. However, she ultimately arrived at my residence only on Saturday, 3 October 2026, at approximately 8:30 p.m., after the promised deadline had already passed.

This constitutes a clear failure to adhere to the timeline communicated to me at the time of payment.

2. Material misrepresentation concerning the maid’s engagement status

Before accepting the maid, I specifically sought clarity regarding her marital and engagement status and future marriage plans. I was informed that she was not engaged and had no plans to get married for the next two years.

However, after she arrived at my residence, I discovered that she was already engaged. I was further informed that she had been instructed not to disclose her engagement status to us.

I am presently unable to establish who was responsible for withholding or misrepresenting this information. Nevertheless, the fact remains that the information conveyed to me before the maid’s placement was inconsistent with the information disclosed subsequently.

Kamalibai.com, being the intermediary responsible for facilitating the placement, is expected to communicate accurate and material information about the individuals it sends to customers. If the agency claims that it was unaware of her engagement status, this raises serious concerns about the adequacy of its verification procedures and the reliability of the information being provided to customers.

This incident has undermined my confidence in the screening, verification, and placement process followed by your organisation.

3. Misrepresentation of the reason for leave and abandonment of the placement

The maid worked at my residence for only a short period before requesting two days’ leave, stating that a member of her prospective in-laws’ family had passed away and that she needed to attend the last rites.

Considering the humanitarian circumstances communicated to me, I agreed to grant her leave and asked her to communicate the same to Kamalibai.com.

However, I subsequently learnt that, instead of attending the funeral as represented to me, she had travelled to Delhi by air for personal reasons. I understand that this development was also communicated to Kamalibai.com on Friday, 9 October 2026.

These circumstances raise further concerns regarding the accuracy of the information communicated to me and the reliability of the placement process.

The maid ultimately worked at my residence only from 4 October to 6 October 2026, i.e., for three days. She stopped reporting for work from 7 October 2026 onwards, leaving me without domestic help once again.

Consequently, I have been without a maid from 7 October through 10 October, and the situation remains unresolved as of the date of this notice.

4. The placement cannot reasonably be treated as a successful replacement

Kamalibai.com has represented that I am entitled to five replacements under the service arrangement. However, I categorically dispute the treatment of this particular placement as a valid replacement under that arrangement.

The placement was affected by material misinformation concerning the maid’s engagement status, followed by her discontinuation of work within three days. The service supplied has therefore failed to meet the reasonable expectations arising from the representations made to me before payment and placement.

I cannot reasonably be expected to bear the consequences of inaccurate information or inadequate verification on the part of the agency.

Accordingly, I expressly reserve my right to dispute any attempt to count this placement against my entitlement to five replacements. I request written confirmation that this unsuccessful placement will not be deducted from my replacement entitlement.

5. Concerns regarding verification, reliability, and household safety

The incidents described above raise serious questions about the due diligence exercised by Kamalibai.com before placing domestic workers in customers’ homes.

Customers rely on your organisation to facilitate placements and communicate accurate information about the individuals being sent into their homes. Where information is withheld, inaccurate, or not adequately verified, it creates legitimate concerns regarding the reliability of the service and the safety of the household.

If the organisation’s position is that it had no knowledge of the discrepancies described above, I request an explanation of the verification and screening measures undertaken before this placement was made.

I expect Kamalibai.com to take these concerns seriously rather than treating the matter merely as a delay in providing a replacement. Not answering my calls nor taking responsibility nor giving my money back