Kaff Appliances India — Auto Clean in Chimney & One burner ignite are not working

Month of September I purchased chimney and stove. Recently auto clean in chimney and one burner ignite are not working. I raised complaint 16th Feb (Req No[protected]. no responds. Again i called and inform. Nothing happened.
Nearly waiting for 2week no information.
HUGE mistake by trusting KAFF. Please help me out this issue.
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    Kaff Appliances India  Phone
    +91 12 4487 3000
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    Malibu Arcade, First Floor, Malibu Towne, Sohna Road, Gurgaon, Haryana, India - 122101
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