Kaff Appliances India Complaints & Reviews

I booked a chimney deep cleaning service by calling on KAFF customer care [protected]. Engineer name Punit holds a KAFF I card visited my place and identified some more issues in the chimney which was costing me around Rs 2800 so he suggested to go for 3 years AMC contract in Rs 5200 which will cover all spare parts along with 6 deep cleaning service. I opt this option and do the payment then he took my chimney with him and reinstalled in...

The chimey quality is worst . the complaint dt 14.9.24 is pending. The staff took partially working part and no date for replacement. Nobody picking phone . complaint[protected]

Dear Team,

We contacted the Kaff call center around May 25th or 26th, 2024, to report an issue with our inoperative microwave. A representative, whose phone number is [protected], called us on May 26th to address our concern. He mentioned that he would visit our place on May 27th, as he lives in Dwarka, which is far from our residence.

On May 27th, he arrived and informed us that a part needed repair and that...

From Flipkart, I have purchased a “Kaff Lyra DHC60 Auto Clean Wall Mounted Chimney” on April 22, 2022 along with many other electronic Appliances/Products for my new home. Everything working perfectly file except the KAFF CHMINEY, which started giving too many troubles in just little over a year. Every time I call, Kaff executives have only one answer, we are escalating the request. I have raised several tickets, the latest Request Number[protected]Case ID[protected] again on April 28th 2024 and when I am filing this complaint on June 5, 2024, No service yet. My Chimney stopped working (Motor Started making cranky sound) around mid-November, 2023 and afterward created several tickets, sent multiple mails to: [protected]@kaff.in and made several calls Customer care:[protected] and even call to direct service technicians, but there is not proper service provided. This is when, the KAFF offers 5 years MOTOR warranty. 1. On 18th November, 2023, I created First Service Ticket:[protected] and was expecting a quick service so the working Chimney can save my home and other products from damaging from OIL. After a few days an untrained Technician came and after his analysis he replaced the condenser - Charged Rupees 750. Within a few days after this repair, Chimney again stopped working and same technician visited and claimed that the Motor is not working and took the Motor for replacement. They took almost a month to get the replacement (which I observed that Motor was heavily used and not tested by company before putting in my Chimney) and fix. 2. Within a few days after the Motor replacement, it stopped working again with old issue. So, I created another new Service Ticket:[protected] on December 15. 2015. After multiple follow-ups, the 2 new technicians came and mentioned that some MCV electric boards were not functioning. They took this back for repair/replacement and fixed it after a month around January 2nd week. 3. Immediate after MCV board change, the same issue started, hence I had no choice but to create another Service Request Number[protected] on January 15, 2024. A technician finally visited on February 2, 2024 and found the Faulty MOTOR (Seems duplicate badly used MOTOR) was fit during earlier repair and changed it again. It worked for just 24 Hours and suddenly stopped keeping the glass lid open. Again, request another Service Request Number[protected]Case ID:[protected] on February 5, 2024. This Ticket also got escalated multiple times as per service executive, but repair service was provided after more than a month around April 2nd week. Chimney worked hardly 2 weeks and then slowly the glass lid stopped working and lastly the complete Chimney stopped functioning. With all frustration on April 28, 2024 created fifth Service Ticket:[protected]Case ID[protected]. But even after a month no one called or provided any service, hence called Customer Service and got another Service Ticket:[protected] On May 27, 2024. On May 29, 2024, Same Technician visited along with another Technician and claimed that this MOTOR is not working again and tired to replace/fix the Chimney. Also blamed the Electricity wiring and power cut for the Chimney issue and asked to put Stabilizer. After their 2-3 hours of repair effort, they left and committed to come back with different Motor om May 30, 2024. But until June, 5, 2024 no response yet. To solve this issue, I was even ready to try this option too, but don’t believe KAFF service anymore, hence bit hesitant as they have tried all possible way to fix and replaced everything except outer box. Just to In My old home, I have used earlier 2-3 different Brand Chimneys and have never seen Stabilizer or even heard that Chimney need Stabilizer. Also, as stated in my note, in this house, I have Microwave, AC, LED TV, Refrigerator, PlayStation Gaming Console and many more new Appliances but have not faced any issue. All works perfectly. I got my house just 2 years ago and everything is new including KAFF CHIMNEY & HOB. But now, my kitchen and surroundings have become OILY & Messy everywhere as since November 2023 the CHIMNEY is not working at all, and is almost dead. KAFF Technicians claimed that they had fixed 15 more KAFF Chimneys at my apartment complex and had no issues. But these were all different models and no single Chimney model what I have. This gives me clear idea that either this my particular Piece/Model has Factory Manufacturing Defect itself or Their untrained Technician damaged it fully. As stated above, I can’t take any more chance to see that my other household products are getting damaged due to OIL. Having said that, I demand a complete refund of Rupees 15299 so I can buy a new Chimney Plus damage cover of rupees 15k. Or or replacement with a better model along with damage cover. I request this forum to please help me to fix this asap to avoid any more damages and mess in my house due to OIL.

The quality of the product is terrible and customer service is equally bad. I had a tough time to get help from Kaff to replace the burnt motor last year. The new Kaff electric chimney stopped working in 6 months with a burnt motor. It took several months to get the replacement motor and fix it. Now, the replaced motor is burnt again in less than 6 months.
I'm scared to see how long it will take now to get this replaced and how much...

Replace my motor because my motor is demage

My two years old 3 burner gas stove of Kaff brand has suddenly exploded the tempered glass. Kindly arrange to replace the damaged tempered glass. Please intimate....

Have buy 8month back hob and suddenly one of the burner is not working. Complaint for same its been 2 month no response from Kaff. daily we are calling them no response they are giving.

Purchased Kaff products worth 1.5 Lakhs and regretting now.

Had problem with chimney and they took almost 1.5 months to repair it and faced many issues while dealing with them during these 1.5 months.

Issue 1: Charges during Warranty. Repair executive asked for fee even though the product was under warranty.
Issue 2: No proper complaint system. Even after complaining about this, Kaff just brushed it aside saying that repair executive might have misunderstood that the product was not under warranty. I clearly explained to them while complaining that he requested money saying you have to pay during warranty as well.
Issue 3: Repair executive also suggest for cleaning against payment though the chimney was self-cleaning and just 6 months old.
Issue 4: Since I did not entertain any fee during warranty, repair executive has mentioned the incorrect defect in his service records which delayed the repair. He also did not reinstall my chimney saying it will be damaged and kept in on ground which we had to take care for 1.5 months.
Issue 5: Worst customer care executives: Customer care are no help. They say they can just raise ticket. During 1.5 months they escalated my issue 3 times but they don't have the feedback on the escalations. Every time they say I have to contact third party service center manager. Even though he does not respond, customer care can't do anything. They just give me same contact number of the third party manager.
Issue 6: I had to depend on third party service authorised service provider for the updates.

Most important of all their customer service process is very bad wherein you need to break your head to get the issues resolved. It would been easier for me to spend 1 to 2 K and get it repaired outside even though it is under warranty.

I have contacted Kaff Chimney repair service multiple times in the last few months. The service engineers call me and promise they will come but never pick the phone. One such number is [protected]. I have called Regional Sales Sivarama Krishna [protected]. He promises something will be done. I had registered complaint on their call center number [protected]. they said service engineer will attend in 24 to 48 hours.

I would like to report a Fraud case against 4 people from the Kaff service team.
I'm writing to you from Bangalore and have raised multiple complaints about my Kaff Chimney not working for 4 months.
Each time I raised a complaint, a different repair executive came, took the money and did not repair the Chimney.
Till date I have given 7500/- and neither the chimney is repaired nor the executives are answering the call. br...

This is in regard to Kaff Hob MFBX 763 request no.[protected]. There are lots of issues with this hob model.

Distortion in the shape of the burner both Large and medium burners, due to which the burner doesn't function properly, and the flame is not in the correct position. Sometimes, the burner stops functioning as well. As per customer care, they have ordered a new burner and will take time. But the question is how can burner shape gets distorted just in one year and seven months. Is this material duplicate? I think the cost of a new burner must be borne by the company and not the customer, as this seems to be an issue with the quality of the material.

It's difficult to ignite the burner with match sticks when there is a power cut in the area or low voltage. The burner doesn't ignite with a single push, it takes multiple attempts, but sometimes it ignites with a single push.

When lowering the gas in the large burner, we can hear a large sound, sometimes we feel the hob will get burst. This is a real safety issue.
Most of the time larger doesn't get ignited in a single push, it needs multiple attempts. As soon as we release the nob, the burner flame gets extinguished. This is the most common problem.

Not sure but it seems all the Kaff Technicians are 3rd party sources in this area, and no one has much technical expertise. During installation time the technician told us this issue will be resolved with time and it was not a big issue (4th point). We believed him as the frequency of the issue was less at that time.

Kaff CSR is playing cat and mouse for burner replacement and has even not visited the house.

Our WINE Chiller has been without cooling and is non functional for almost six months. October 2022, we acquired/purchased this machine and despite several complaints, your field Executive/outsourced mechanic visited only once and said it's gas has to be refilled and since it was under 01 year warranty the WINE chiller should have been repaired/gas refilled but the mechanic asked us to pay for the service. Please tell us, why the mechanic asked us to pay ?

Hi. I live in Chennai and I had requested for a service on 21st June 2023 as the rubber beading inside the door had snapped. The technician visited and raised an invoice for spare bearing and assured me that the part should take no more than 3 days. Yet I’m still waiting for a simple rubber beading to be replaced. Despite escalating to Kaff customer care, I get a standard response 1. The part has been shipped
2. They will escalate this and somebody would revert. Despite waiting for more than 10 days for their reply, I have neither received the part nor resolution from Kaff customer care..
The service agency in Chennai is Neha home Appliances who have also been giving me the same standard response as Kaff.

Chimney Sound is there .Need Servicing as well

I am from Aligarh, Uttar Pradesh. I purchased Kaff Cooking Rang Model KTM 60Ss on 11.08.2012 from M/s Aarco One, New Delhi (copy attached).

From the very first year we are facing issues with oven of the above cooking range as it did not burn regularly unless and until press/hold the switch continuously.

After one year I called the technician from the KAFF who visited and told me that this problem may arise some time and he did some work and also told me there is no guarantee of this service.

After three years the same problem was again created and made complaint for technician visit. One technician came, he examined the cooking range for two hours and finally said that he didn't worked on this product so he will send other senior technician The Senior technician came after 25 days and he did some minor work on it and he also said there is no guarantee of this job work.

In 2022, I again complaint that the burner of oven has not working properly, and it get on only when I hold it by hand. Technician visit my house after 5 days of the complaint. He again waisted my time and after 1.5 hours he told me that he could not understand the problem of this model so he will send his senior to resolve the issue.

I wait for that senior person for 3 months and finally after 3 months I received called from Kaff that one senior technician will visit to see your product and at that time I got angry and told him that there is no need to send anybody as I am out of station for next two months.

Now on 10.06.2023, I again made complaint vide Request No.[protected] and also requested to please send that Technician who can do work on the model I purchased i.e. Kaff KTM 60Ss and I was also assured that only the senior technician will visit.

On 12.06.2023 one Mr. Atul Kumar from Kaff Service Centre Aligarh. called me and give me technical support online which was very nonsense. When I forced him to come and examine product properly. I also told him that only that person will visit who may know the technical issued of the model I have.

However, Mr. Atul Kumar came and he opened all the parts of oven of my Cooking Range. He examined the product about 1 hours and after got tired he told me that he cannot do this and some senior person will attend this complaint, as usual I heard from last 8 years.

Sir, I am facing above issue from last many years just because of my fault. I did blunder mistake that I purchased product from Kaff company where there is no trained technician and customers are not treated properly as other company have good after sale service like Hindware, Whirlpool, Bosch LG, Samung etc.

Please do the needful at the earliest if you can do Or just stop the manufacturing of cooking range if you can not provide better after sale service

My hob has been attended to Kaff service man before 2.5 months.

Though I had promised to pay to replace the burners the whole company is playing a cat and mouse game.

The call center is absolutely waste. You can better replace with a voice assistant.

How are you running such a big company like this?

Only if the hob bursts will you change the burners?

Pathetic pathetic customer care and service.

I have been trying to contact executives from KAFF Appliance. In the month of Jan, I had requested for replacement of my chimney filters.It has been four months already but I am yet to receive any service

Since my filters are not replaced it is now affecting my chimney. Oil is getting deposited in my chimney which I would request your executive to clean, without asking me to pay anything extra. The service executive who had visited last has already been paid for visiting, But what was the use of his visit if my purpose was not resolved.

I think purchasing appliances from KAFF was a big decision I had made.

Every complaint can be traced by my contact number which is mentioned below.

Regards

Ritu Lakhotia
[protected]

A company that fails to comply to its Motto is Kaff . Most disappointing behaviour, horrendous service, pathetic response
.

We are chasing Kaff showroom in Bund gardan area for the last 7 months for changing the burner to Jumbo. Pathetic experience, hopeless service by Kaff. Till date we have not received a single response from the service team.+[protected] this number is provided on the Google which nobody cares to answers. I had to reach in the showroom to ask why they don't answer calls. And we noticed, the person has this number which rings but we cannot hear that. That's a silent mode. If Kaff isn't able to provide after sales service then they should not sell their products in India. Showroom person gave me one more number...+[protected] Jagat Sing, he never bothered to send any technician nor he shared his number with us. He too promising us since January 2023. Today we are on 11.03.2023. when we try to call these people they don't bother to answer nor they call back.. they are not even sending any technician.

I'm not at all happy with Kaff... I will never recommend this brand to anyone...rather I'm going to rate /tah them on social media