Kaff Appliances India Customer Care
Kaff Appliances India Pvt.Ltd.
Customer satisfaction rating: 6%
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149
COMPLAINTS

Kaff Appliances India Customer Care

Kaff Appliances India Pvt.Ltd.

Webpage:
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Address
Malibu Arcade, First Floor, Malibu Towne, Sohna Road
Gurgaon
Gurgaon District
Haryana
India - 122101
Landmarks:Near Water Reservoir

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
60
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23

Fax:
Fax:
+91 12 4408 1096  

Customer satisfaction rating
6%
Complaints
149
Pending
0
Resolved
8
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Kaff Appliances India related photos (15)

Kaff Appliances India Complaints & Reviews

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Kaff Appliances India — poor installation service

 enson Rodrigues on Jun 18, 2018
Hello team,
As per my 1st experience as customer, i had to chase with these people continuously for installation from one week after which its so poor service that the mechanic person just left the pipe outlet as it is... Even though after telling him its not proper.
1) the mechanic is too rude and very hurry to move out of the work assigned.
2) they are not at all supportive to provide idea... If you have adjusted your module kitchen set.
3) the person (Arbaaz ali) - mechanic, manager (Shridhar nalavade) and the dealer (Pravin prabhakar) are very rude in terms of dealing...
Complaint comments  Read comments [1]Complaint category Utility Services

Kaff Appliances India — poorest after sales service

 Gagan Walia on Jun 5, 2018
After sales service is poorest possible. I bought a hob around 3 years ago and its glass broke. For last one month I am chasing these days and they have all the excuses in the world, at first it will come in a week then it will come in next two days and then they say it will come again after a week, I mean it is amazing how they operate their after sales service. There is one mr prem yadav who I believe is in charge of after sales, he full of excuses. When you confront him he stops picking up your phone. If you want to throw away your money only then buy a kaff product. Basically if it malfunction...
Complaint comments  Read comments [1]Complaint category Appliances

Kaff Appliances India — no installation done from last 30 days (fridge)

 Shalab Gupta Bibhab on Jun 3, 2018
Dear team
Namaste, greetings from agra!

I had purchased a fridge from your dealer deen dayal hardware located at sultanganj crossing in agra on 28th march 2017
I have given almost 2-3 request on customer care number for installation from 5th may 2017. Can you clarify with justification as to for what reason my product is still not installed and what refrains you for making your customer satisfied.

Registered mobile number - +[protected]...
Complaint comments  Read comments [1]Complaint category Refrigerators

Kaff Appliances India — poor service and support

 hasleen1986 on May 6, 2018
We had done amc for kaff stove few months back. The service man which came said all burners are not working fine and he will replace it when they are in stock. He had replaced two of the burners, and two are still remaining. We have been following up with company and the service man for past 3 months, but no response. No one responds to the complaints, no one knows about anything at the call center. The minimum support kaff can provide is to atleast send some person to check the burners. Very poor service and support from the company. There is no uss to do amc, when you get such support....
Complaint comments  Read comments Complaint category Appliances

Kaff Appliances India — hob burner (broken)

 Yuhenprasad on May 1, 2018
I had brought a gas stove one year back. Since the purchase, it is constantly giving complaints and now one burner has been broken because of the service man mistake. He had attached a mseal to make it attach and he went. Apart from having a service contract no man is attending our grievance. They would ask for useless service charge apart from contact charge and for the mseal....
Complaint comments  Read comments Complaint category Electronics & Appliances

Kaff Appliances India — gas stove/hob

 SavithaVijayan on Apr 26, 2018
Complaint was registered on 20th april 2018. Ticket number is kf208827. Till date no one has attended. 20th april 18 being a friday, i waited till monday. I have been re-minding over phone every day starting from tuesday. Yesterday someone called me and told to be at home, he will be attending in the after noon. Today is 26th still no news. Hope kaff has not closed down their operations in kerala. Kindly help, if you can. Regards,
Vijayan, ticket no: kf208827.
Phone:[protected]
[protected]...
Complaint comments  Read comments [1]Complaint category Products & Services

Kaff Appliances India — defects in built in hob kj60br31, no response from customer care

 bari1998 on Apr 3, 2018
Dear sir,

I had purchased one number of kh60br31 - built in hob from kaff appliances (India) private limited, aynavaram branch, chennai, vide invoice no, chn/17-18/02098, on 13th february 2018.

I regret to inform you that within a day of using the product out of the three burners, two burners started producing yellow flame and black smoke fumes produced by the burner on the vessels. The coating on one of the hob is also getting worn out. I had represented the same to their chennai branch many times. Each time they have sent their technician, but of no use. They are...
Complaint comments  Read comments Complaint category Appliances

Kaff Appliances India — khb60br4 built in hob.

 manoj5917 on Mar 31, 2018
Hi, i have purchased kaff khb60br4 built in hob in 2016. This hob is having multiple issues for one year i got proper support after a year now they are asking for money normal burner replacement costs 2100. On the website i verified there they have mention 2 years of warranty and still asking for money.

https://www.kaff.in/hobs-premier-khb60-br-4.html...
Complaint comments  Read comments [2]Complaint category Appliances

Kaff Appliances India — technicians for chimney installation not visited

 TodiAmit on Mar 29, 2018
I m very disappointed by urs service as i have been doing call every day for my chimney installation but not yet anyone has came to my end for the process, and i m facing too much difficulty in its fully installation process. Everyday ur service center people are saying tomorrow they will come but no one has till come at my end for the installation process.

So requesting you to kindly send some one as soon as possible....
Complaint comments  Read comments Complaint category Electronics & Appliances

Kaff Appliances India — chimney filter is not replaced. it's been more than two months!!

 zullu84 on Mar 28, 2018
I bought a kaff chimney in 2013. The filter was out of shape and i had to replace it. So i contacted the local kaff technician in 2018 feb. He said the part has to replaced and said he placed an order for the spare part.

It's mar 28th today. Till now, they didn't arrange for the spare part irrespective of multiple calls escalations.

Kaff after sales is so pathetic!!

I would never ever buy a kaff product again in my life!!

Compaint number : kf192049...
Complaint comments  Read comments [3]Complaint category Appliances

Kaff Appliances India — defects in built in hob kh60br31, no response from customer care

 bari1998 on Mar 23, 2018
Dear sir,

I had purchased one number of kh60br31 - built in hob from kaff appliances (India) private limited, aynavaram branch, chennai, vide invoice no, chn/17-18/02098, on 13th february 2018.

I regret to inform you that within a day of using the product out of the three burners, two burners started producing yellow flame and black smoke fumes produced by the burner on the vessels. The coating on one of the hob is also getting worn out. I had represented the same to their chennai branch many times. Each time they have sent their technician, but of no use. They are...
Complaint comments  Read comments [2]Complaint category Appliances

Kaff Appliances — kaff gas burner broken, gas plate rupture in less than 2 years

 DJ Mumbai on Mar 5, 2018
In oct 2015, the kaff gas was purchased in goregaon east, mumbai, model khb60br4. Within 2 years, the 4 gas burners are broken and red flames are coming. One of the gas plates has completely ruptured and large fire is coming out. We called kaff customer care on 29 jan 2018, one of their persons - samir came to inspect on 1 feb 2018 (He took inspection charges). Samir suggested we replace all the burners and one plate. Since last one month, no spare parts are available, no one from kaff has called back or informed when the parts will come, we have to keep calling them. We are clueless what can be...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Kaff Appliances India — hob not working

 Balwinder Mehmi on Mar 1, 2018
I have purchased a hob from jalandhar, but after installation it is not working properly. I have register a complaint having no. Kf190189 and they promised to resolve the complaint with in two days, but until today i. E after three days nobody comes to resolve the complaint, i m very much feeling harassed. I will be very thankful if someone help me in this regard...
Complaint comments  Read comments [1]Complaint category Appliances

Kaff Appliances India — defective hobby kaif

 Sona Sethi on Feb 23, 2018
Defective piece since purchase. Made complaints so many times. I can trhow it now. All 5 burners burn my utensils. All my utensils have become black. It makes a lot of sound. It gives the smell as if you are using a chulha using kerosene oil. I have made a complaint atleast 3-4 times but their service is pathetic. I either need an exchange or the hob to be repaired completely....
Complaint comments  Read comments [3]Complaint category Electronics & Appliances

Kaff Appliances India — chimney and hob issues

 Thilak Kumar Naidu on Feb 21, 2018
I bought a chimney and hob from Kaff appliances Bangalore - BTM outlet. The marketing staffs promise one thing at the time of purchase and another after sales. We bought chimney and hob together in the month of August 2017, and it's not even 6 months, the chimney stopped working all of a sudden. Infact we keep our kitchen so tidy, clean the chimney and hob regularly. When informed to the service centre of Kaff, the person who attended to the problem said it is mother board problem. The marketing staff said the touch kind of products with Kaff has never given problems etc at the time of selling the...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Kaff Appliances India — kaff oven

 maj801 on Jan 31, 2018
Hai this is major varma i have registered a complaint about my my kaff oven not working with customer service no [protected]-[protected]-[protected]
Complaint no. Kf 124661 dated 16aug 2017

After one month of my complaint and repeated reminders the technitian visited and he is clue less abut the problem and went off saying that another tech will visit. After another 20 days are so one more technition viste and said the thermostat need to be replaced, since than i have ben regularly following with every one connecting to service dept to name a few the service manager mr. Daniel...
Complaint comments  Read comments [1]Complaint category Appliances

Kaff Appliances India — hob conversion from png to lpg

 yk tyagi on Jan 16, 2018
I have registered complaint for my gas hob for conversion of my hob from png to lpg 6 days back. I am following up on daily basis with your call centre in the morning and evening but my complaint not attended till date.

Today morning i was told that the complaint has been closed on saturday as mechanic called me up on saturday and my phone was not reachable according to the mechanic. If this was the case the same should be communicated yesterday when i called up in the morning and evening to your call centre.in the today scenario there is network issue in case it was not reachable...
Complaint comments  Read comments [1]Complaint category Appliances

Kaff Appliances India — cooktop burner - defective product/ unsafe installation/ fraud billing/ poor service

 psno on Jan 15, 2018
We purchased kaff stove & chimney on Dec 14 . It was installed by their service centre -Kanchan services who billed us for installation & for putting carbon filter in the chimney .

We shifted to this place on Dec 31 & started using it post that .

On Jan 6, spark came from one of the burner knob & one other had become too hot to touch . And some gas leakage.

We called the service centre . This personnel found that there was gas leakage from the Stove as the fitting done earlier was not proper. The same had led to spark & was making knobs heated . It...
Complaint comments  Read comments [1]Complaint category Appliances

Kaff Appliances India — kitchen chimney

 Lovkesh Garg on Dec 5, 2017
Dear team

I lodged a compain for kaff product 26 nov 2017 and till today 5 dec 2017 my issue is unsolved and no person contact me for solving the issue. It is only a brand name and customer sarisfaction is not their responsibility. I called so many time ob customer care and their answer is same we will sovle

With regard
Lokesh gupta l
Mob [protected]...
Complaint comments  Read comments [3]Complaint category Appliances

Kaff Appliances India — all

 gupta.shivam665 on Dec 1, 2017
I have a kaff dishwasher and i have requested several times for servicing since many months on the company's customer care helpline. They said that their engineer will come soon but no one has come yet.
We are facing a lot of problem and we are really shocked on seeing such poor after-sales response from such a reputed company like kaff appliances....
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

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