Kaff Appliances India Complaints & Reviews

Chroma,

i have purcharesed the kaff chumney from the chroma showroom on[protected] from pune road, bodhale nagar, nashik. And has been delivered on[protected] still nobody reached to my place to install the chumney.

Now the colling period is over and in application its showing replacement period over. If somebody come to install and found that the product is damaged then who will responsible. Still i am following...

I booked a chimney deep cleaning service by calling on KAFF customer care [protected]. Engineer name Punit holds a KAFF I card visited my place and identified some more issues in the chimney which was costing me around Rs 2800 so he suggested to go for 3 years AMC contract in Rs 5200 which will cover all spare parts along with 6 deep cleaning service. I opt this option and do the payment then he took my chimney with him and reinstalled in...

Dear Team,

We contacted the Kaff call center around May 25th or 26th, 2024, to report an issue with our inoperative microwave. A representative, whose phone number is [protected], called us on May 26th to address our concern. He mentioned that he would visit our place on May 27th, as he lives in Dwarka, which is far from our residence.

On May 27th, he arrived and informed us that a part needed repair and that...

The quality of the product is terrible and customer service is equally bad. I had a tough time to get help from Kaff to replace the burnt motor last year. The new Kaff electric chimney stopped working in 6 months with a burnt motor. It took several months to get the replacement motor and fix it. Now, the replaced motor is burnt again in less than 6 months.
I'm scared to see how long it will take now to get this replaced and how much...

My two years old 3 burner gas stove of Kaff brand has suddenly exploded the tempered glass. Kindly arrange to replace the damaged tempered glass. Please intimate....

Respected Sir, Madam, I Rashmireka Das, Reside in CG Cherry Pick Apartments, Perumbakkam. I had my Kaff Chimney filter to be replaced. I called one of the Kaff dealer on mobile Number [protected](Suraj Enterprise) having Chennai office in No. 68, Dahanalakshmi Nagar, Madha Nagar main Road, Porur, Chennai-600016, Mobile – [protected], A service person came home within 3 hours, he said that the Chimney needs to be serviced at the service...

I bought a Kaff chimney and built in hob in January 2019 and got it installed by Kaff technicians in our apartment in Rose Manshions Bangalore . On June 2nd, I was sitting in my living room when suddenly I heard a loud scary noise of something getting blasted. It was so dangerous that I got panicked by the sound of glass break. When I went inside the kitchen, the hob glass got cranked and clattered all over the place in the kitchen. Luckily...

Kaff Glass Hob busted while my wife cooking dal even some of the part of glass touched her face, its really dangerous if such brand providing low class dangerous product . It can be dangerous if electricity comes to Gas cylinder.
So I need the fully replacement from Kaff.

I have seen the same complaint raised my someone even with the same model so I believe the issue with this model.

Request Kaff to action...

Complained about main burner malfunction to customer care on july 18th. Technician came next day and informed part needs replacement. Informed him to get necessary done as burner a safety hazard. Was told part expected in 10 days. Nearly 2 months have passed, no resolution nor any confirmation about part availability. Consistent follow up has yielded no result. Each time told wait a week....

Sir, i have purchase a 4 burner gas chulla 4 months back. I have a complaint of my chulla from 22 days. Nobody came at my residence for resolve this. I have book complaint three to four times from my registered mobile no [protected]. But no action has been taken by company.
Kindly resolve it, other wise i will go for a level opinion.
Thanks
Vishnu goyal
Punjab...

Hi,

I purchased kaff idea 60 model chimney in nov`2014. Product is under 5 year warranty. Month of june `16 i called person from kaff too do full cleanup of chimney. While cleaning he identified that capacitor is leaking. I logged complain to customer care for part replacement. Its being more than month no one from kaff service center came to replace the part.
Every time customer service is giving excuses but no resolution.br...

The chimey quality is worst . the complaint dt 14.9.24 is pending. The staff took partially working part and no date for replacement. Nobody picking phone . complaint[protected]

From Flipkart, I have purchased a “Kaff Lyra DHC60 Auto Clean Wall Mounted Chimney” on April 22, 2022 along with many other electronic Appliances/Products for my new home. Everything working perfectly file except the KAFF CHMINEY, which started giving too many troubles in just little over a year. Every time I call, Kaff executives have only one answer, we are escalating the request. I have raised several tickets, the latest Request Number[protected]Case ID[protected] again on April 28th 2024 and when I am filing this complaint on June 5, 2024, No service yet. My Chimney stopped working (Motor Started making cranky sound) around mid-November, 2023 and afterward created several tickets, sent multiple mails to: [protected]@kaff.in and made several calls Customer care:[protected] and even call to direct service technicians, but there is not proper service provided. This is when, the KAFF offers 5 years MOTOR warranty. 1. On 18th November, 2023, I created First Service Ticket:[protected] and was expecting a quick service so the working Chimney can save my home and other products from damaging from OIL. After a few days an untrained Technician came and after his analysis he replaced the condenser - Charged Rupees 750. Within a few days after this repair, Chimney again stopped working and same technician visited and claimed that the Motor is not working and took the Motor for replacement. They took almost a month to get the replacement (which I observed that Motor was heavily used and not tested by company before putting in my Chimney) and fix. 2. Within a few days after the Motor replacement, it stopped working again with old issue. So, I created another new Service Ticket:[protected] on December 15. 2015. After multiple follow-ups, the 2 new technicians came and mentioned that some MCV electric boards were not functioning. They took this back for repair/replacement and fixed it after a month around January 2nd week. 3. Immediate after MCV board change, the same issue started, hence I had no choice but to create another Service Request Number[protected] on January 15, 2024. A technician finally visited on February 2, 2024 and found the Faulty MOTOR (Seems duplicate badly used MOTOR) was fit during earlier repair and changed it again. It worked for just 24 Hours and suddenly stopped keeping the glass lid open. Again, request another Service Request Number[protected]Case ID:[protected] on February 5, 2024. This Ticket also got escalated multiple times as per service executive, but repair service was provided after more than a month around April 2nd week. Chimney worked hardly 2 weeks and then slowly the glass lid stopped working and lastly the complete Chimney stopped functioning. With all frustration on April 28, 2024 created fifth Service Ticket:[protected]Case ID[protected]. But even after a month no one called or provided any service, hence called Customer Service and got another Service Ticket:[protected] On May 27, 2024. On May 29, 2024, Same Technician visited along with another Technician and claimed that this MOTOR is not working again and tired to replace/fix the Chimney. Also blamed the Electricity wiring and power cut for the Chimney issue and asked to put Stabilizer. After their 2-3 hours of repair effort, they left and committed to come back with different Motor om May 30, 2024. But until June, 5, 2024 no response yet. To solve this issue, I was even ready to try this option too, but don’t believe KAFF service anymore, hence bit hesitant as they have tried all possible way to fix and replaced everything except outer box. Just to In My old home, I have used earlier 2-3 different Brand Chimneys and have never seen Stabilizer or even heard that Chimney need Stabilizer. Also, as stated in my note, in this house, I have Microwave, AC, LED TV, Refrigerator, PlayStation Gaming Console and many more new Appliances but have not faced any issue. All works perfectly. I got my house just 2 years ago and everything is new including KAFF CHIMNEY & HOB. But now, my kitchen and surroundings have become OILY & Messy everywhere as since November 2023 the CHIMNEY is not working at all, and is almost dead. KAFF Technicians claimed that they had fixed 15 more KAFF Chimneys at my apartment complex and had no issues. But these were all different models and no single Chimney model what I have. This gives me clear idea that either this my particular Piece/Model has Factory Manufacturing Defect itself or Their untrained Technician damaged it fully. As stated above, I can’t take any more chance to see that my other household products are getting damaged due to OIL. Having said that, I demand a complete refund of Rupees 15299 so I can buy a new Chimney Plus damage cover of rupees 15k. Or or replacement with a better model along with damage cover. I request this forum to please help me to fix this asap to avoid any more damages and mess in my house due to OIL.

Replace my motor because my motor is demage

Have buy 8month back hob and suddenly one of the burner is not working. Complaint for same its been 2 month no response from Kaff. daily we are calling them no response they are giving.

Purchased Kaff products worth 1.5 Lakhs and regretting now.

Had problem with chimney and they took almost 1.5 months to repair it and faced many issues while dealing with them during these 1.5 months.

Issue 1: Charges during Warranty. Repair executive asked for fee even though the product was under warranty.
Issue 2: No proper complaint system. Even after complaining about this, Kaff just brushed it aside saying that repair executive might have misunderstood that the product was not under warranty. I clearly explained to them while complaining that he requested money saying you have to pay during warranty as well.
Issue 3: Repair executive also suggest for cleaning against payment though the chimney was self-cleaning and just 6 months old.
Issue 4: Since I did not entertain any fee during warranty, repair executive has mentioned the incorrect defect in his service records which delayed the repair. He also did not reinstall my chimney saying it will be damaged and kept in on ground which we had to take care for 1.5 months.
Issue 5: Worst customer care executives: Customer care are no help. They say they can just raise ticket. During 1.5 months they escalated my issue 3 times but they don't have the feedback on the escalations. Every time they say I have to contact third party service center manager. Even though he does not respond, customer care can't do anything. They just give me same contact number of the third party manager.
Issue 6: I had to depend on third party service authorised service provider for the updates.

Most important of all their customer service process is very bad wherein you need to break your head to get the issues resolved. It would been easier for me to spend 1 to 2 K and get it repaired outside even though it is under warranty.

I have contacted Kaff Chimney repair service multiple times in the last few months. The service engineers call me and promise they will come but never pick the phone. One such number is [protected]. I have called Regional Sales Sivarama Krishna [protected]. He promises something will be done. I had registered complaint on their call center number [protected]. they said service engineer will attend in 24 to 48 hours.

I would like to report a Fraud case against 4 people from the Kaff service team.
I'm writing to you from Bangalore and have raised multiple complaints about my Kaff Chimney not working for 4 months.
Each time I raised a complaint, a different repair executive came, took the money and did not repair the Chimney.
Till date I have given 7500/- and neither the chimney is repaired nor the executives are answering the call.
I then reached out to the escalation manager and he has also not been answering our calls for the past 3 weeks.

All of them are absconding and I would want an immediate action against them as well as a resolution for the chimney.

Here are the details of the fraud representatives:
Escalation Manager - Nagendra: [protected]
Repair Executive 1 - [protected]
Repair Executive 2 - [protected]
Repair Executive 3 - [protected]

Looking forward to a resolution

This is in regard to Kaff Hob MFBX 763 request no.[protected]. There are lots of issues with this hob model.

Distortion in the shape of the burner both Large and medium burners, due to which the burner doesn't function properly, and the flame is not in the correct position. Sometimes, the burner stops functioning as well. As per customer care, they have ordered a new burner and will take time. But the question is how can burner shape gets distorted just in one year and seven months. Is this material duplicate? I think the cost of a new burner must be borne by the company and not the customer, as this seems to be an issue with the quality of the material.

It's difficult to ignite the burner with match sticks when there is a power cut in the area or low voltage. The burner doesn't ignite with a single push, it takes multiple attempts, but sometimes it ignites with a single push.

When lowering the gas in the large burner, we can hear a large sound, sometimes we feel the hob will get burst. This is a real safety issue.
Most of the time larger doesn't get ignited in a single push, it needs multiple attempts. As soon as we release the nob, the burner flame gets extinguished. This is the most common problem.

Not sure but it seems all the Kaff Technicians are 3rd party sources in this area, and no one has much technical expertise. During installation time the technician told us this issue will be resolved with time and it was not a big issue (4th point). We believed him as the frequency of the issue was less at that time.

Kaff CSR is playing cat and mouse for burner replacement and has even not visited the house.

Our WINE Chiller has been without cooling and is non functional for almost six months. October 2022, we acquired/purchased this machine and despite several complaints, your field Executive/outsourced mechanic visited only once and said it's gas has to be refilled and since it was under 01 year warranty the WINE chiller should have been repaired/gas refilled but the mechanic asked us to pay for the service. Please tell us, why the mechanic asked us to pay ?