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Kaff Appliances India Complaints & Reviews

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Last updated Sep 30, 2024
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Kaff Appliances India reviews & complaints(568)

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R
rkgarg2001
Sep 30, 2024
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Worst service by KAFF

Address: 548 Amardeep Colony Rajpura

The chimey quality is worst . the complaint dt 14.9.24 is pending. The staff took partially working part and no date for replacement. Nobody picking phone . complaint[protected]...
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Dear Team,

We contacted the Kaff call center around May 25th or 26th, 2024, to report an issue with our inoperative microwave. A representative, whose phone number is [protected], called us on May 26th to address our concern. He mentioned that he would visit our place on May 27th, as he lives in Dwarka, which is far from our residence.

On May 27th, he arrived and informed us that a part needed repair and that...
+7 photos
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A
abhatt00c
Jun 6, 2024
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kaff lyra dhc60 auto clean wall mounted chimney

Address: G5-606, Provident Welworth City Doddaballapur Main RD, Marasandra, Amanikere BENGALURU, KARNATAKA 562163 India
Website: kaff.in

From Flipkart, I have purchased a “Kaff Lyra DHC60 Auto Clean Wall Mounted Chimney” on April 22, 2022 along with many other electronic Appliances/Products for my new home. Everything working perfectly file except the KAFF CHMINEY, which started giving too many troubles in just little over a year. Every time I call, Kaff executives have only one answer, we are escalating the request. I have raised several tickets, the latest Request Number...
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R
ravi.palan
May 31, 2024
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Electric chimney with a burnt motor every 6 months...

The quality of the product is terrible and customer service is equally bad. I had a tough time to get help from Kaff to replace the burnt motor last year. The new Kaff electric chimney stopped working in 6 months with a burnt motor. It took several months to get the replacement motor and fix it. Now, the replaced motor is burnt again in less than 6 months.
I'm scared to see how long it will take now to get this replaced and how much...
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M
MONUJ KR SAIKIA
from Siliguri, West Bengal
Apr 19, 2024
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Regarding service

Address: Junaki nagar nalanaipam dhemaji assam

Replace my motor because my motor is demage...
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M Sibananda Singh
Jan 31, 2024
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Complaint for the sudden explode of Tempered glass of gas stove

Address: M Sibananda Singh, H/no 5, Nongmeibung bazar, Imphal East.

My two years old 3 burner gas stove of Kaff brand has suddenly exploded the tempered glass. Kindly arrange to replace the damaged tempered glass. Please intimate....
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S
syedabanu
from Bengaluru, Karnataka
Sep 12, 2023
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Worst product ever purchased

Address: bangalore

Have buy 8month back hob and suddenly one of the burner is not working. Complaint for same its been 2 month no response from Kaff. daily we are calling them no response they are giving....
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C
C RajKiran
from Bengaluru, Karnataka
Aug 29, 2023
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Worst customer service for Chimney

Purchased Kaff products worth 1.5 Lakhs and regretting now.

Had problem with chimney and they took almost 1.5 months to repair it and faced many issues while dealing with them during these 1.5 months.

Issue 1: Charges during Warranty. Repair executive asked for fee even though the product was under warranty.
Issue 2: No proper complaint system. Even after complaining about this, Kaff just brushed it aside...
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M
modipankaj
from Hyderabad, Telangana
Aug 9, 2023
Sep 6, 2023
This thread was updated on Sep 6, 2023
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Chimney Repair of Chimney Motor

I have contacted Kaff Chimney repair service multiple times in the last few months. The service engineers call me and promise they will come but never pick the phone. One such number is [protected]. I have called Regional Sales Sivarama Krishna [protected]. He promises something will be done. I had registered complaint on their call center number [protected]. they said service engineer will attend in 24 to 48 hours....
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S
Sipani
from BENGALURU, Karnataka
Aug 3, 2023
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Reporting Fraud- Chimney Service

I would like to report a Fraud case against 4 people from the Kaff service team.
I'm writing to you from Bangalore and have raised multiple complaints about my Kaff Chimney not working for 4 months.
Each time I raised a complaint, a different repair executive came, took the money and did not repair the Chimney.
Till date I have given 7500/- and neither the chimney is repaired nor the executives are answering the call. br...
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I
ImanRai2023
Jul 24, 2023
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Kaff Hob Issue

This is in regard to Kaff Hob MFBX 763 request no.[protected]. There are lots of issues with this hob model.

Distortion in the shape of the burner both Large and medium burners, due to which the burner doesn't function properly, and the flame is not in the correct position. Sometimes, the burner stops functioning as well. As per customer care, they have ordered a new burner and will take time. But the question is how can burner...
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KB CHHETRI
from Dwarka Sub City, Delhi
Jul 14, 2023
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Wine cooler

Our WINE Chiller has been without cooling and is non functional for almost six months. October 2022, we acquired/purchased this machine and despite several complaints, your field Executive/outsourced mechanic visited only once and said it's gas has to be refilled and since it was under 01 year warranty the WINE chiller should have been repaired/gas refilled but the mechanic asked us to pay for the service. Please tell us, why the mechanic...
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S
SGarigiparthy
from Chennai, Tamil Nadu
Jul 8, 2023
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Built in Oven

Hi. I live in Chennai and I had requested for a service on 21st June 2023 as the rubber beading inside the door had snapped. The technician visited and raised an invoice for spare bearing and assured me that the part should take no more than 3 days. Yet I’m still waiting for a simple rubber beading to be replaced. Despite escalating to Kaff customer care, I get a standard response 1. The part has been shipped
2. They will escalate...
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J
from Mumbai, Maharashtra
Jun 20, 2023
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Chimney Sound

Address: 304 G wing Raheja Heights Film City Road Malad East Mumbai

Chimney Sound is there .Need Servicing as well...
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A
afzal ahmad
from Delhi, Delhi
Jun 13, 2023
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Kaff Cooking Range KTM 60Ss

Address: Tariq Gulrez Flat no.1, Zia Apartment Gulrmarg Colony Lal Diggi, Aligarh 202002, Mob. 9410854879

I am from Aligarh, Uttar Pradesh. I purchased Kaff Cooking Rang Model KTM 60Ss on 11.08.2012 from M/s Aarco One, New Delhi (copy attached).

From the very first year we are facing issues with oven of the above cooking range as it did not burn regularly unless and until press/hold the switch continuously.

After one year I called the technician from the KAFF who visited and told me that this problem may arise some...
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N
Naveenrn
from Chennai, Tamil Nadu
May 5, 2023
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Hob burner issue not rectified

Address: Sithalapakkam

My hob has been attended to Kaff service man before 2.5 months.

Though I had promised to pay to replace the burners the whole company is playing a cat and mouse game.

The call center is absolutely waste. You can better replace with a voice assistant.

How are you running such a big company like this?

Only if the hob bursts will you change the burners?

Pathetic pathetic...
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A
abhishek.siliguri
from siliguri, West Bengal
Apr 24, 2023
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Chimney filter replacement

I have been trying to contact executives from KAFF Appliance. In the month of Jan, I had requested for replacement of my chimney filters.It has been four months already but I am yet to receive any service

Since my filters are not replaced it is now affecting my chimney. Oil is getting deposited in my chimney which I would request your executive to clean, without asking me to pay anything extra. The service executive who had...
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C
Chandana bardia
Mar 28, 2023
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Service unfulfilled

A company that fails to comply to its Motto is Kaff . Most disappointing behaviour, horrendous service, pathetic response
....
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P
Pushpa Sanjay Patil
Mar 11, 2023
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Need to change the burner

We are chasing Kaff showroom in Bund gardan area for the last 7 months for changing the burner to Jumbo. Pathetic experience, hopeless service by Kaff. Till date we have not received a single response from the service team.+[protected] this number is provided on the Google which nobody cares to answers. I had to reach in the showroom to ask why they don't answer calls. And we noticed, the person has this number which rings but we cannot...
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R
Rishab Malhotra
from New Delhi, Delhi
Mar 7, 2023
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Chimney & Hob

Address: 437/14 sonepat

HOB is not working Chimney Blocked...
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