[Resolved]  Kaff Appliances India — new kaff chimney blast

Address:Rose Manshions Apartment, Kadugodi, Bangalore, Karnataka, 560066

I bought a Kaff chimney and built in hob in January 2019 and got it installed by Kaff technicians in our apartment in Rose Manshions Bangalore . On June 2nd, I was sitting in my living room when suddenly I heard a loud scary noise of something getting blasted. It was so dangerous that I got panicked by the sound of glass break. When I went inside the kitchen, the hob glass got cranked and clattered all over the place in the kitchen. Luckily there was no one in the kitchen during the blast and no one got hurt. Also, the kitchen chimney was not used for more than 24 hours. After that I called the customer care number and asked them for immediate escalation but there is no response yet. Please see the pics attached taken at the time of incident.
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Aug 29, 2019
Complaint marked as Resolved 
Company reached out me in my mobile number after contacting them on messenger fb.
Kaff Appliances India customer support has been notified about the posted complaint.
Complaint comments 


Dear kumar.rohit005,

We're really sorry for the inconvenience caused. Kindly share your contact details or the complaint number so that our team can get in touch with you regarding your concern. You can also share your details via Facebook Messenger.

Link to Facebook Messenger: m.me/kaffindia

You can contact me at +91-[protected]
Hi, Please reach me out on [protected]
Below is me complain number
kumar.rohit005's [Complaint's author] reply, Aug 29, 2019
Thank you so much. Issue has been resolved.
Hi Rohit,
We hope your issues has been resolved now. Kindly let us know if you need any other assistance.
Best, Team KAFF.
kumar.rohit005's [Complaint's author] reply, Sep 9, 2019
Issue has been resolved and I really appreciate the services provided by the kaff.

I am regular user of kaff products, last year in july i have purchased kaff chimney

It was working well till yesterday. But today it turns into disaster, chimney was off and nothing was cooking on gas stove. We all were sitting in hall and suddenly we heard a huge glass breaking sound like a bomb blast. Chimney glass broken into pieces, no was inside of kitchen that time but surely if someone was doing something inside of kitchen that person surely will get hurt badly that time.

I thanks God who saves my family member from this situation,

Is this your standard? I doubt you will be following safety guides in your products.
was not accepting this kind of products from your side.
Rajendra singh
Hi. This has happened to me last saturday on 26/3/2022. No one was in the kitchen, the chimney was not in use but the glass broke into a thousand pieces. Thankfully no one was hurt. I did receive a call from Kaff chandigarh and called the head in abhay kaytal in jallandhar. They say that they have never seen glass breaking . I come to this forum and i see several complaints wrt to this. and yet they claim differently. they obviously havenot taken into consideration all these above complaints and checked their products and still selling Pan india. Is this the standard? Now they want me to shell out the price of the glass 4000rs almost 50% the price of the chimney. why should i do that? It should be replaced for free, it is not my mistake.it is evident from the above complaints that this has happened and they have not taken stringent steps to check the quality of the glass placed. They have not followed safety guidelines meanwhile they want to squeeze more from the customer. This has happened in 2019/2021 and now 2022 with me.These glasses are unsafe and not of sound quality.all this talk of "i have never heard of this happening before" from the concerned representative is a lie and pushing matter under the rug . This has happened and will happen. Kaff needs to pay for the glass replacement for my chimney after stringent quality control. These chimneys are health hazards and dangerous.
Hopefully for consumers no one will get hurt.

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