| Address: | Haryana, India | | Website: | Kaff.in |
Dear sir, I bought kaff BLH 604 from Kaff.in. Invoice # GGN/2122/01777
The hob stove knob is heating up too much and unable to touch during cooking. My family members already had many incidents of burn on hands but not severe luckily. I called customer care to register complaint. Service men confirmed this product has heating issue and suggested to try bigger model. I am requesting Kaff customer care and service manger Saurabh to help, but they are not responding correctly. Customer care told they will escalate but till today no one called me. Saurabh service Manager Bangalore is accusing me that I am lying and no other customer has heating issues, he is asking me go for plastic knob. I checked with service men on plastic knob, as I thought he also confirmed that it will melt.
I am under lot of displeasure with customer care and service with Kaff.in
Pleas help to return the product and get back my amount spent around 35 thousand rupees.
Regards,
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