Kaff Appliances India — complaint for stoves broken nozzle

Address:1100uu
Website:www.kaff.in

I am not satisfied with the customer service department of kaff appliances India. I purchased a stove from kaff model no. KHB86BR5 on 28.11.15. I didn't had any Complaint previously, but on 21.7.17 nozel of my stove got broken due to shifting the kitchen. I called the customer care service of kaff and they gave me complaint number KF116825 (on 21.7.17). On 22.7.17 the technician Visted my home and told me to wait for 2-3days as the nozel was not available. It's 8.8.17 today and no reply came from the company nor from the technician. I called them regularly but they always told that next day nozel will be fixed and the next day never came yet.
And also Ms.shivani who attended me on helpline was refusing for connecting to a senior available there. I requested her several time and then she connected me to Mr. Niranjan who apolazised and ensured me that the nozel will be fixed the next day (which was today on 8.8.17) but no one came today to attend me. Its a hectake for me to arrange food every day for my family. I request you to take strict action on kaff appliances India. And it's over 20 days and my problem is not solved yet. I hope you will do the hopefull at the earliest.

Regards
Ashwani Kaundal
RZF-905/10, Raj Nagar-2
Dwarka sec 8, New delhi
Mob. [protected]
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Kaff Appliances India customer support has been notified about the posted complaint.
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Comments

Dear Ashwani,

We are sorry for the inconvenience caused. Kindly allow us some time. Our concerned team will get in touch with you soon.

Regards,
Team KAFF

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