Kaff Appliances India — Defective Product

I am writing to complain about kaff Hood that was not functioning well since as it was brought from the dealer.
I had purchased a Hood KAFF Lubec 90. At the time it was bought I was assured of the highest quality. After its installation with in a week, it stop functioning. Service person came too late and remove the hood and kept it for months saying that spare part is not available. They fixed it after may days but with in a week again its stopped working. The process of removel and keeping it for many days continued. And still the product is not functioning properly. KAFF service team are not expert and due to several times of removel and fixing made the product worse. I have spend more than fifty thousand only for the hood and i expected a good product and a good service. In short after the installation hardly it work for a week. I am not at all satisfied with KAFF product.

I look forward to your response and a resolution to my problem and please contact me as soon as possible to confirm that you will honor my request.

I have prepared a complaint for a submission to the consumer court. I will not file if you resolve this problem. I hope you take this request into consideration

Regards
John
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