Kaff Appliances India — Job performance not satisfactory-customer care response poor

Address:

Dakshina Kannada, Karnataka, 575004

Hi team,

I purchased a kaff cooking hob (Khb 78 br4) from your store at pio mall, bejai, mangalore.

Purchase date: 28/9/2015
Invoice number: 405/2015-16
Warranty period: 1 year

Since day 1 of installation, we have observed that the flame intensity is very low, not suitable for indian cooking. It is almost like cooking on firewood. Also, all the utensils were turning black. When we contacted your team, they mentioned that this is a known issue since the kaff cooking hob is designed for german cooking-not a satisfactory response since we should have been informed prior to purchase.

Upon further inspection by your technician, he mentioned that the burners had to be replaced immediately and that was the reason the vessels were getting damaged. We contacted your service team but no response. We had to follow up via calls more than 15 times to finally have only 2 burners replaced in the month of february.

2 more burners still need to be replaced and i am fed up of chasing your team. We are not satisfied with the product and your service. We will not recommend your product to anyone and will escalate this issue on every consumer forum if we do not hear back by the end of this week.

Either replace this product with a working version or take back your product giving us a full reimbursement.