Kaff Appliances India — Kaff Built in Hob BLH 603 with Auto Ignition

Bought this on october 2019, installed after a few months. After a few months about April 2020 had an issue, burner not working, heating of the knob and tempered glass. we are using a separate stove as two burners were not working. Service person came around july 2020 after repeated calling and told some sensor problem and the part has to be replaced. Replaced the part only by April 2021. Even while repairing the knob had to be held for igniting, if we take our hand it will get off. About knob heating the service person tells me that it will get heated only, how can they manufacture something like this. Somehow he managed show it working. The next day it stopped working. Complained again to no avail with second corona wave. Again calling many times. These service people close our complaints every time quoting the customer was not available or he asked that will call back. I am surprised how they can close the complaint without completing the work. No service call regarding whether the service was finished or satisfactory. Worst service ever. The hob of around Rs. 30, 000/- is just occupying space without any use.