Kaff Appliances India — Kaff Chimney - Serious Safety Hazard - Glass exploding without use

The rotating glass of my Kaff Chimney (purchased in Feb-2022) just shattered into pieces all of a sudden one day (13-Jan-2023). The gas or chimney was not in use at the time. Luckily, no one was close to the chimney at the time or there could have been some serious injuries.

I checked online and others have also complained of the same issue.

On stop of having poor quality glass which can cause serious injuries to users, the customer service now tells me that I have to pay to get the glass replaced because it is not in warranty. My question is how is warranty relevant when the glass is blowing up by itself? There is no misuse or damage caused by use that resulted in this loss.

I need an immediate replacement of the said chimney before any other glass in the unit breaks and causes further damage.