Kaff Appliances India — Kaff frustrated support on a recent purchase and complain (Ap2884)


I am fed up with kaff after sale customer service and support, after getting hopeless from their support I am left with the option to send certain emails and try to get help.
My request to everyone who is reading this letter please escalate my request though your channel so that I will get some response.
Here is the problem
I brought a Kaff 3 burner Gas stove model number (KC 70 GBK) from Chandigarh Jain Shop 35 D,
We started using it same day and after a week the problem started, the flame of this stove is enormously slow and if we use all three burner simultaneously, none of the burner get light up. And seems it stopped working.
From my end, I Tried replacing the gas pipe, gas cylinder and regulator, none of these option gave me any relief.
On Friday 12th feb I logged a complaint in KAFF dialing a Toll Free # [protected], and Simranjeet from customer care response and took my complaint and provide me with a request number which is (AP2884), She told me that someone will get to my home based in Ropar Punjab and check it.
But after 3 days, Friday, Saturday, Sunday and Monday, No one replied to complain and I thought of waiting because Sunday is a holiday.
Monday 15th feb 2016 I called again Toll Free # [protected] and spoke to Simranjeet and I asked for the status, she ensure me that someone will come today end of the day and at the same time she is escalating this request.
After waiting for another day with no response from KAFF, I called to the Toll Free # [protected] and spoke with Nikhil, He said the request is already escalated but, I will check with service department and call you back again .
I requested him to talk to his manager, and after couple of minutes on hold he came back and said my Sr. Customer care office Sumit is online, since no manager is available you can explain you concern to him.
I talk to Sumit, and explained him about my problem, and he ensure me that within 24 hr someone will reach and fix the problem and he will arrange a call back to me as well.
Later same day I got another call from different office number +[protected], He call me and asked about my concern and said that our engineer will come from Jalandhar So, you have to wait till Friday and He ensure someone surely come and check the problem
Today Friday, I got a call from a guy, Number [protected], he called me asked me where to come in Fathegarh, I said I am from Ropar, come to Ropar, He said he came to Fathegarh today and now he will come after 3 days to Ropar and try to cover my complain, Since morning I made 50 calls to this guy he hasn’t respond me back neither he gave me any status .

So Now I am feeling pretty much hopeless and the service provided by KAFF is pathetic, I would not suggest anyone to buy this product if they don’t want to go through such pathetic service after sale.
Since I screwed by these people, and losing my trust on an international Brand, I have no way left to regain my trust.
If anyone reading this can help me, would be much much and much appreciated.

Thanks and Regards,
Swaraj Pal Singh
KAFF Compline number : (AP2884)
Gas stove model number (KC 70 GBK)
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