Kaff Appliances India — kaff gas stove glass blasted

Address:

110092

To whom so ever it may concern

I am writing this in reference to my complaint number[protected] reporting the accident that happened last Monday in my kitchen because of your stove. So I was just done making tea and then the stove blasted as soon as I left the kitchen. Please find the pictures attached in the mail. I am highly disappointed in the quality of your stove and how risky it is for us to use it after the blast. We immediately reported the accident to the customer care but there was no response from them. After 2-3 days an executive came to inspect and put the entire blame on us as if we’d enjoy having stove blasts in our home and asking Rs 2300 to replace the glass. It’s because of the cheap quality of material used in your stove that causes such mishaps. As a reputed company I expect you to take the responsibility of this accident and either replace this stove or get it fixed asap. You need to understand that people don’t keep spare stoves at home, because we trust the companies and don’t expect the stoves to burst into pieces.