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Kaff Appliances India

Kaff Appliances India — Kaff Hob - Model No. NE 4B 60 SS

Address:Mumbai City, Maharashtra, 400009

Have purchased Kaff Hob in the month of Jan 2017. Installed on 05.02.2017. After installation a rubber part was missing due to which utensil cannot be balanced. Person came for installation said request has been placed after follow up he said to put request to customer care which was done on 17.03.2017 Compliant No. KF 75998. After 8 days I followed but they said that within 15 days of compliant it will resolved. Till date the same is not resolved. I will say this is horrible company for after sales service don't you ever buy any Kaff product. For small part they are not able to provide service. Ridiculous.
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Kaff Appliances India customer support has been notified about the posted complaint.
Apr 15, 2017
Updated by Sharmin Musani Immediately after lodging compliant call from service centre received informing person will visit the place. On 12th April person who was suppose to visit our place gave call in the evening at around 06:45 pm that he is coming he is in Bombay central and what is my address whereas my address was near Sandhurst Road Station he was not knowing the address also. I informed him to visit next day but due to some urgency within 10 minutes I called him and said not to come on 13th April but come on 14th April but the concerned person did not even bothered to call up and say that he is not coming. In fact he said that despite under warranty I have to pay charges for rubber. This type of service is provided by KAFF. So I request you to please think twice before buying any product of KAFF. Horrible Horrible Horrible Service.
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Comments

Dear Sharmin Musani,

We apologize for the inconvenience caused. We request you to allow us some time. Our team will get in touch with you soon regarding your concern.

Regards,
Team KAFF
Reply
Dear Sharmin Musani,

We hope your issue has been resolved. Please let us know if you need any further assistance regarding the KAFF products.

Regards,
Team KAFF
Reply

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