| Address: A159, Block F, GM Infinite E City town, Thirupalya rd, Thirupalya, Bommasandra, Electronic city 560099 |
Hi,
The chimney flap is not closing completely and for same we have raised complaint to Kaff customer care. The complaint number is[protected]. After raising the complaint, the Kaff technician has visited 3 times but they are unable to fix the problem. During last visit, they have tried to fix the problem using glue when i have requested for replacement.
Now the technicians are not answering calls and not taking any responsibility to repair or replace the product.
The chimney is not even used once and we are facing problem with its flap. Even the technicians are avoiding visit and trying for temporary solutions like glue. I strongly feel that there is some major issue with Chimney and Kaff is avoiding the replacement or repair.
It would be great if problem is fixed quickly or replacement product is provided/installed as soon as possible. Was this information helpful? | 
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