Kaff Appliances India — Kaff wine cooler

Address:New Delhi, Delhi, 110017
Website:www.kaff.in

Dear Mr. Dudeja,

I am forced to take the liberty of escalating a rather unfortunate episode of your team, in service of our KAFF wine chiller, since March 20, 2016.

Its been nearly 3 weeks, and apart from speaking to engineers and sales agents who seem to differ on what is wrong with the machine, we are really at the end of our tether.

1. On the week of March 20, we were promised a visit and resolution before Holi.
2. Chased up again after the long weekend. A service engineer (ph: [protected]) came and said the machine needs fresh gas.
3. Disappeared again, and we chased up and found Mr. Puneet Bhatnagar at KAFF (ph : [protected]) who promised to resolve this.
4. The first week of April, we are told that the gas is not the issue. The compressor needs to be changed. When asked what would that cost us, KAFF reps disappear once again.
5. Following up again on phone, we are now told the compressor will cost Rs. 8000. When asked what duration the warranty applicable will be for, he says he will get back.
6. Following up again, we are now told that there is no warranty.

It has taken us nearly 3 weeks, speaking to 3-4 persons, over 10 phone calls, and our KAFF wine chiller sits idle. A terrible statement for your product, and after sales effort.
If this is not the benchmark for service that KAF[censored]pholds, you would be quite happy that i have brought it to your notice.

What remains to be seen, is how soon you will be able to get our wines chilled again.

I hope i do not have to escalate the problem before the weekend is over. I look forward to hearing from you.

Regards

Vaibhav Kala
Aquaterra Adventures™ | Atali, Ganga - an Activotel By Aquaterra
Email me at [protected]@aquaterra.in | Visit us at www.aquaterra.in | www.ataliganga.com
S-507, Ground Floor | Greater Kailash - II | New Delhi - 110048, India ; Ph : +[protected] | 29212760 | 41636101 | Fax : +[protected]

• Only Indian Co. Selected by National Geographic Society on the "Best Adventure Travel Companies on Earth." survey - 2008 & 2009
• Outlook Awards - Favourite Boutique Tour Operator 2013
• ATOAI Hall Of Fame 2013
• Trip Advisor Traveller's Choice 2015 - Top 25 Small Hotels in India
• Trip Advisor Traveller's Choice 2014 Awards - Top 25 Hotels in India | Top Hill Station Hotels in India | Top 25 Hotels with Exceptional Service
• Trip Advisor Traveller's Choice 2013 - Top Hill Station Hotels in India
• Condé Nast 2013 Hot List - 50 Best New Hotels In The World
Was this information helpful?
No (0)
Yes (0)
Kaff Appliances India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Kaff Appliances India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    5%
    Complaints
    567
    Pending
    0
    Resolved
    28
    Kaff Appliances India  Phone
    +91 12 4487 3000
    Kaff Appliances India  Address
    Malibu Arcade, First Floor, Malibu Towne, Sohna Road, Gurgaon, Haryana, India - 122101
    View all Kaff Appliances India contact information