Kaff Appliances India — Poor service and product

Address:560097
Website:www.kaff.in

I bought Kaff Chimney and Hob in February this year (2017) and am having issues with ignition ever since.

A previous complaint made was not fruitful. He only came cleaned the hob. The issue still exists. He mentioned that the ignition is a problem because the spark generator is an issue and I have got a wrong model spare part for this.

He promised to get back in 2 days and took 350 bucks from us and also insisted we sign on the service document. He is not to be found later.

Due to the issue, my mom nearly survived a fire accident couple of times.

Frequent followup to Nandeesh, a Kaff representative in Bangalore is going to deaf ears. We have been following up since 30 days now and no reply what so ever. Is this how you treat your customers after you take money from us?

I am not going to make any payments for this issue since it is your mistake you got the wrong spare part. I however need the issue to be fixed ASAP
Was this information helpful?
No (0)
Yes (0)
Kaff Appliances India customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Girish,

We apologize for the inconvenience caused. Kindly share your contact details or the complaint number so that our team can get in touch with you. You can also share your details via Facebook messenger.

Link for Facebook Messenger: m.me/kaffindia

Regards,
Team KAFF
On 24th april company mech inspected my frigde and told that compressure problem and to be replaced till today ie 24th may it is over one month there is no response from company regarding issue i request r u to solve the service issue

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Kaff Appliances India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    5%
    Complaints
    567
    Pending
    0
    Resolved
    28
    Kaff Appliances India  Phone
    +91 12 4487 3000
    Kaff Appliances India  Address
    Malibu Arcade, First Floor, Malibu Towne, Sohna Road, Gurgaon, Haryana, India - 122101
    View all Kaff Appliances India contact information