Kaff Appliances India — Poor service and product

Girish V Jadhav

from Bengaluru, Karnataka

May 24, 2017

Address: 560097

Website: www.kaff.in

I bought Kaff Chimney and Hob in February this year (2017) and am having issues with ignition ever since.

A previous complaint made was not fruitful. He only came cleaned the hob. The issue still exists. He mentioned that the ignition is a problem because the spark generator is an issue and I have got a wrong model spare part for this.

He promised to get back in 2 days and took 350 bucks from us and also insisted we sign on the service document. He is not to be found later.

Due to the issue, my mom nearly survived a fire accident couple of times.

Frequent followup to Nandeesh, a Kaff representative in Bangalore is going to deaf ears. We have been following up since 30 days now and no reply what so ever. Is this how you treat your customers after you take money from us?

I am not going to make any payments for this issue since it is your mistake you got the wrong spare part. I however need the issue to be fixed ASAP

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Comments

kaff appliances

from Gurgaon, Haryana

May 25, 2017

Dear Girish,

We apologize for the inconvenience caused. Kindly share your contact details or the complaint number so that our team can get in touch with you. You can also share your details via Facebook messenger.

Link for Facebook Messenger: m.me/kaffindia

Regards,
Team KAFF

kiran khatwani

from Hubli, Karnataka

May 29, 2017

On 24th april company mech inspected my frigde and told that compressure problem and to be replaced till today ie 24th may it is over one month there is no response from company regarding issue i request r u to solve the service issue