Kaff Appliances India — Received a broken chimney

Address:

In front of Salonee Fancy Store, Adarsha Pada, Balangir, Odisha, 767002

This is in regards to the delivery of a broken chimney on 30th Nov at my place in Balangir, Odisha. When I called Customercare to get the technician to install (Request#[protected] on 2nd Dec, I found that the glass of the chimney was shattered. Also the main chimney was not looking in good shape. I have lodged a complaint through the customer care (Complaint#[protected] but after few days when I followed up with them the complaint was closed and when asked the reason they said they don’t know the reason of it and someone will call me back to tell the exact reason. Still no response from them. I have also sent several emails but none of them are answered.