Kaff Appliances India — stove/hob glass broken to pieces within 2 months

Address:

KLR Lane, , Gandipet, Hyderabad, Andhra Pradesh, 500075

We started using the hob from 23 months, and suddenly when it was not even being used the glass broke into pieces. This is the first time i am seeing a glass break into pieces, can only imagine the bad quality this has been. On top of this, the customer support says that this is not covered in warranty. I want to know why the hell is this not covered in warranty if this has happened within 2 months of purchase. This only shows the lack of confidence of the company in their product. But this is unfair, if you cannot provide warranty, then you should stop selling these. Also, the warranty doesn't list that the glass is not covered.