Kaff Appliances India — Very poor after sales service - dishwasher!!

Address:Ghty

This is very disappointing how kaff technician in ghty has handle our issue.. Shows poor professionalism and lack of empathy (During this covid time). To my knowledge the complaint ticket was closed too by umesh without completing the repair work very strange & unacceptable. Please lodge a additional complain against technician umesh for taking the customer for a ride, false promises and failing to rectify the issue of my dishwasher which he opened in march 2020, taken a electrical equipment from the machine for repair but till date neither he came back nor completed the work - currently machine lying without service. If one closely look on & off its been going on and its more than one year he took to properly fix it. Took money earlier but job ws not done well. It clearly shows his poor technical skills and eagerness to rectify it. An action to be taken in this regard and issue which is pending needs to be rectified at the earliest. A complain to be registered for misleading customer, agony, for machine part missing (Since it isn’t back would declare as stolen), cheating case against company kaff and their so called incompetent technician umesh to be registered.

I would never recommend this company products to anyone here on. Poor service and unprofessional technician! Beware & don’t buy kaff!!
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Kaff Appliances India customer support has been notified about the posted complaint.
Jun 27, 2020
Updated by Nick Bork
This is very disappointing how kaff technician in ghty has handle our issue.. Show poor professionalism and lack of empathy. To my knowledge the complaint ticket was closed too. I would like to lodge a complain against technician umesh as he failed to rectify the issue of my dishwasher, which he opened in march 2020 taken a electrical equipment from the machine for repair but till date neither he came back nor completed the work - machine lying without service. If one closely look on & off almost one year he took to fix it. Took money earlier to fix it but job ws not done well. It shows poor technical skills and low level customer service. An action to be taken in this regard and issue needs to be rectified at the earliest otherwise we shall be force to lodge a complain for misleading customer, trauma, took away machine part in the name of repair (As it isn’t back declare as stolen) and with no other option would like to file case against company kaff, their so called poor technician umesh.

I would never recommend this company to anyone here on. Poor service and unprofessional technician! Beware & don’t buy kaff!!
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Location - Guwahati, India
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    Kaff Appliances India  Phone
    +91 12 4487 3000
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    Malibu Arcade, First Floor, Malibu Towne, Sohna Road, Gurgaon, Haryana, India - 122101
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