Kakatiya University — Iam complaining about my convocation certificate which i have applied 1 month more back

Hi iam here to raise a complaint that my degree bcomconvocation certificate is not recieved yet since ihave applied 1month more ihave done payment no one is responding correctly given numbers on website some are not lifting and some they lift and say call Tomorrow reapeatly they are saying this story and my convocation is important to me because iwant to move abroad for higher studies please help me out from this my KU NO: Transaction ID:[protected] Reference ID: DC00033977 .