[Resolved] Kalamandir — Complaining on saree which I bought from Chickpet store.

Harini_nayaka

Jul 24, 2021

Address:

Chickpet

Hi kalamandir,

Hope yo are doing good.
I have purchased saree today, the quality of the saree is not even worth the price I have paid. The most worst experience I have faced being your customer. I will never shop with yo again and never! The saree has small small knots and the thread are coming out from the saree! Which yo will expect from silk saree?? What kind of discount or the quality yo are giving to a customer?? I have escalated this to consumer forum. This is highly disappointed! The way yo handle customer and the way yo cheat customer with so high price. In this past two years being your customer, Iam highly disappointed and I seriously looking to return the product and I do not want to be your customer any more. What the heck of service yo guys are giving being a reputed saree company!

Plz call back on [protected] / [protected]

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Jul 25, 2021

Complaint marked as Resolved

Hi, I had been to exchange my saree today. Today they were absolutely good at their service. The way they showed up to the customer are very good. they followed up with me immediately and they resolved my issue. I would like to thank all teh staffs over their in Chickpet store. Being a customer, I have received the best service from their end. I like to convey my best wishes to Jagadish sir who addressed my concern and helped me throughout the process. I got the best saree and they showed up the best collection. Even though they did not had exchange option today. They allowed me to exchange and I have received the best one. Thank yo Kalamandir and Jagadish sir. You being amazing. Apologies for the trouble, however i wanted the best service as always from their so I had to raise this concern. Kalamandir is a emotion for me as always!

Kalamandir customer support has been notified about the posted complaint.

Jul 25, 2021

Updated by Harini_nayaka No one from the store is picking the call. Highly disrespectful.