Kalamandir — Please refund my money back Rs. 2940

I have ordered two banarasi georgette sarees online with Kalamndir. The one saree's height is only 100cm other one is normal height 120cm. I informed customer care service that the saree is too short for my height. The customer service arranged for pickup of the saree through Xpressbees courier services.

The saree was picked from my house on 24th March 2022. Its been 12 days since they picked the saree from Guntur to Hyderabad. They say they didn't receive the saree. The tracking shows that the saree reached its destination.

I requested more than 10 times to either to exchange the saree or refund the money.
They say they will initiate refund once they receive the saree. Between the courier company and Kalamandir they playing a drama not to refund the money. This is totally unacceptable. This comes under cyber crime. Please take action on this shop and save public from these online fraudsters.