Kalyan Jewellers Complaints & Reviews

I am a old customer of kalyan jwellers camac street, kolkata. Regret to say that yesterday when i visited the kalyan, no proper response has been given. No tea coffee even limited number of drinking water is available at the store. You keep on spending so billions on rupees for decor and prompting your brand but if the customer is not happy then everything is loss. I spoke to the floor manager also but he showed his disability to help us. He said the coffee tea machine is out of order. Very disappointed with his answer. Also there are parking charges for the customer inside, i don't understand why i need to pay for parking or stamp on my parking token before getting out from the kalyan. Solve these issues which pinches customers. Leaving so many other options we have choosen kalyan and request you to let our relationship to rise.
In anticipation of corrective action.
A customer
Goutam

Hello
I have taken diamond set for 1.42l just 2 moths back from marathalli brance bangalore. They clearly told, if you want to sell, we will take for 10% less value but now i want to return or sell, now they telling 102000. Made me surprise. The sales person not responding to me. No issue i never recomand any of my friends and relative to "dnot know the value of the customer".
Do bussiness but not telling lies to customer. Even i am applied for membership 10k for month
Chabdramohan raman
[protected]
Bangalore

I'm complaining about the poor service in delivering the ordered jewellery items. It was my wedding jewellery which i ordered and recieved with different sizes and few sets are even missing. My wedding is in coming week and now they are saying like its not possible to make those designs. It was their fault & no actions, worst part is i have ordered all my wedding jewellery from kalyan.

I am deeply regret to say this to you guys that i have lost complete hope and trust on your services. As there are so many option in current market i trusted your so called genuine customer services but today i have seen your employees that who are well trained manipulation of the figures and rules of the organisation. While purchasing the scheme they mentioned that there no issue even if you forgot to pay for the month so that you can pay on combinly in next month. But at the end of the show they mentioned due to irregularities in you payments we are not able to provide the scheme befits completely. This is how you people think an organisation run on trust and transparency. Anyway thanks once again for your fraud schemes it is a big lesson for me to never trust upon such type schemes and kalyan jewellery marchentice.

I have purchased a gold bangle under emi scheme which total cost was 35000. I have completed all my installments at the time of despatch mr vishal calls from your support saying that the metal weight has increased and i have to pay 9800 more which is completely unacceptable and im not ready to pay that amount. I want the bangle at the amount promised to me earlier. My name shazia subhan my contact number is [protected] my order id is 135616. Please despatvh my product asap else i have to complain in consumer forum.

I decided to purchase a gift voucher form kalyan jewellers website (https://www.kalyanjewellers.net/purchase-gift-voucher.php) on february 27, 2019. After filling up the requisite forms, i was directed towards payments site, and i paid rs. 5000/- (Inr five thousand rupees only) to kalyan jewellers via sbi internet banking. The amount of rs. 5000/ got deducted from my account instantly, and it got credited to kalyan jewellers account. I have my bank statement as proof. However, no option of printing the gift voucher came to me.
I contacted the customer care phone number, and they said they only deal with 'offline purchase', whereas i purchased online. So they provided an email, and told me to send a detailed report on that email. I did so, and also attached the banking transaction record as proof.

I request them to kindly refund the amount of rs. 5000/- to my bank account from where the original transaction was made.
Till date i got no response from the company. It saddens me that a company of such name would resort to this kind of dirty business.

I request advice on how i could get refund from them.

Avik roy

I have purchased gold mangal sutra from kalyan jewellers which is faulty design, due to faulty design mangalsutra turn round on neck and looks ugly. When I go to showroom at baroda salesman replied we can not do anything in this. I think I have wasted my money and values in time.very poor response received from manager and salesman that we can not do anything in this case you have to manage by own with design only.

I think this is very crucial matter of not attaining customer complaint at showroom.

I have register the complaint in their complaint book but till date no response received from them. This shows poor approach.

Dear sir,

I made a payment of rs. 3000/- online on 12.02.2019 due to inter-net problem i could not get my receipt on line. The error appeared the payments failure. But the amount is deducted from my a/c of sbi bank.
You are requested to look into for my payments of rs. 3000/- and send me the receipt on my mail address.

[protected]@gmail.com
No-[protected], [protected]

Pothencode kalyan office - they pushed me to join akshaya scheme before 5 months. After i joined they will not come properly to collect monthly payment, every month i called several times then they will collect on end of month. My join date is 11. This month i called several times already and got reply everytime that will collect tomarrow. Till this time will not come for collection. What can i do? If you dont know to manage your staffs then dont go for this type of fu.

I paid[protected] online 5k using credit card. I got message not able to get your receipt at this time. My amount got debited from my card but not showing in my kalyan account. I took shema in chennai chormpeta branch. This is my 4 th payment. I waited for 3 days and raising this issue. Please help me to resolve this. So that i will be getting my peace of mind.

Totally waste of time i ordered a small product its been close to one month not received the earring worst customer response never buy it online as a gift to your loved one's they wont deliver on time. I still did not received the product.
I want refund i asked they are saying all useless policy 10% deduction with there negligence
I will never buy anything from these people. Not satisfied

Hi, i bought a bracelet for my wife and the sales men pushed me to buy the diamond+gold bracelet, whereas i wanted to buy the gold bracelet only..

As i gifted it to my wife she said she just want the gold bracelet and not the one with diamond.. So today within 10 hours we went back to replace it..

But they are saying they can't replace it with any gold item..

This is ridiculous.. We never wanted a diamond item and only they tricked us into buying it.. Now they are declining to replace it..

Went to kalyan jewellers (Karol bagh) on 30/12/18, bought gold jewellery cost of rs. 38000, after bill payment they started to offer coffee for us (They mean only customers who pay cash).. Whatever we just asked about gift that they assured though their advertisement starring (Manju warrior).. They were telling that offer is applied only for south and we won't offer any gifts! Just thought for a moment whether i'm still standing in kalyan!! Thinks of a son with two father!! Fraud practice..!

The document we gave had lost by manager, we are aking about our document then they are telling we will not give jignesh vyas, rajkot general manager sohel sheikh and hitesh nagar not giving proper answer about all these, journel managet hitesh nagar told to jignesh nagar don't pick up our calls, we dont need refund but we need our document, please provide justic to us, and take strick action on tham all.

I pay an online payment of kalyan dhanavarsha plan of amount rs.2500 on november 1st through my sbi debit card. After enter the bank otp the payment was failed and cash was debited from my account. More than 10 days completed no cash refund. I receive a reference number from the kalyan on november 5th.
My mobile no: [protected]
Reference no: 306255
Sbi transaction number: pu[protected]
Amount: 2500
Date : 01/11/2018

Dear concern,

I have downloaded kalyan app yesterday and referred the same to so many people also. I have earned good points but now the app is not opening and it's showing slow internet connection.

Please look into this matter on an urgent basis as all other apps are working so why kalyan app requires unique kind of connection.

Dear sir,
Name: Jaipal Singh

"dhanvarsha - Kalyan priority - gold "
I made a payment of rs. 5, 000/- online on 12.09.2018 due to inter-net problem i could not get my receipt online. The error[protected] appeared the payments failure. But the amount is deducted from my a/c of sbi bank.
You are requested to look into for my payments of rs. 5000/- and send me the receipt on my mail address. (E-mail [protected]@gmail.com) mobile [protected]

I have open a monthly scheme over kalyan jeweller and i got completed in august 2018 and when i gone for purchase they have change the discount amount and 11 month installment amount over printed bill. I have received one hand made bill and post multiple reminder i got original bill and found fraud of 3000 which is marked as discount and reduced my installment amount.

I has ordered a finger ring with emerald stone against a specific design shown by kalyan themselves. Several people from kalyan tried thereafter selling a wrong design after i had made an advance payment for the rign and full payment for the emerald stone.. I am yet to get the ring and the entire experience with kalyan has made me believe that they are a bunch of cheats. I hope the management does something about the people at the front of end customer experience such as these. The branch is located near commercial street, dickenson road, bangalore

I purchased a diamond earring last month which has a defect in shape which differs in both ear piece. I called velachery kalyan jewelers after noticing the difference. They asked me come to shop with the piece so that they can give the ear ring to the diamond brand company to repair it. I visited the shop today since i was out of station for past weeks. They really treated me badly. Very poor service. They just tried to convince me that both pieces look identical and finally gold smith admitted that there is a defect. I purchased the earing for 30k. But they are asked for resale value of 18k which i bought last month. I really got disappointed since i bought this earing with gold scheme in my personal savings. I have only used the earing 2 times for which they valued for 18k for their own piece defects. Finally i asked for repair. They din send it to brand office. They just gave it to smith and he was in hurry to leave soon. I didn't have satisfaction yet with the ear ring. Really much disappointed. Will never purchase again in kalyan jewellers.