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Khazana Jewellery Complaints & Reviews

www.khazanajewellery.com
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Updated: May 11, 2026
Complaints 228
Resolved
14
Unresolved
214
Bad 😕 It seems that Khazana Jewellery has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Khazana Jewellery reviews & complaints(228)

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V
Venkateswara Rao Kalari
from Visakhapatnam, Andhra Pradesh
May 11, 2026
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Misleading gold deposit/exchange scheme, GST burden, and refusal to accept written complaint

Address: Dwarakanagar, Visakhapatnam, Andhra Pradesh
Website: khazanajewellery.com

My wife, Kalari Kanaka Mahalakshmi, joined Khazana Jewellery’s gold deposit/exchange scheme on[protected]. We deposited 60.384 grams of gold under Receipt No. 50R4016.

The showroom staff represented the scheme as a deposit/exchange benefit scheme. However, at maturity, they are treating it as a new purchase and demanding GST on the final bill without providing any proper written clarification.

I sent multiple...
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P
pradeep reddy gv
from Kadapa, Andhra Pradesh
Jan 5, 2026
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Subject: Formal Complaint: Repeated Defects in Gold Chain Purchased on 31-12-2023 (Invoice No. 1131-39240) Demand for Full Refun

Address: Muddanur Mandal, Kadapa - 516380

Subject: Formal Complaint: Repeated Defects in Gold Chain Purchased on[protected]Invoice No.[protected] – Demand for Full Refund or Replacement
Dear / Grievance Officer,
I am G V Pradeep Reddy (Mobile: [protected]), a customer from Kadapa who purchased a 22K(916KDM) gold chain (short) from your Tirupati showroom on[protected]Invoice No.[protected], gross weight 24.110 grams, value approximately ₹1, 63, 534 + accessories).br...
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S
Shahenaz S
from Hyderabad, Telangana
Jul 10, 2023
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Lame rules for scheme retainage and rude behaviour or staff at Chandanagar Branch

Address: Hyderabad, Telangana

I started 11 month scheme at Somajiguda in the month Aug 2022 and my scheme will be completed by Jul 2023. I am 8 months pregnant when I visited Chandanagar store on July 8 2023. I told them that my scheme is done and I wanted to take gold out of my scheme, on 9th July they asked me if I made last payment or not, for which I said I will make it then and there and will take gold but they said that only after 24hours of my last payment I can...
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J
Jagath Vasarla
Dec 26, 2022
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Fake Offers on gold schemes

Address: Vanasthalipuram

I would like to express my disappointment regarding the staf behavior at khazana Jewellery chaitanyapuri branch.

I applied for a gold scheme of Rs 5000/month and at the time of applying I was offered to select a complimentary gift and I selected a cooker but the staf said that the stock of selected item was not available now and they will call me when it is available.

After 2 months as I havnet received any call...
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V
Viji Anand
Jul 27, 2022
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Gold Scheme Plan

Please note at the time when I joined the above plan I was advised by your staff that each certain amount of gold depending on the price per gram will be accumulated each month as shown below:
Months Monthly Advance Gold Rate per gram Weight - Grams
1 12, 000 3, 600 3.[protected]
2 12, 000 3, 700 3.[protected]
3 12, 000 3, 800 3.[protected]
4 12, 000 3, 900 3.[protected]
5 12, 000 3, 650 3.[protected] br...
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V
Viji01
Jul 22, 2022
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Gold Savings Scheme Plan

Address: Coimbatore Stores

Joined the scheme in Jan 2019, scheme ended in Dec 2019. I have been chasing them up over phone, whats app, email and telephone till today none of the staff took initiate to solve the on going issue. Did send email to MD twice didn't receive any response however when I sent an email stating that I will seek refund also mentioned option of taking the matter to consumer court received response stating that I am unlawfully extracting gain from...
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N
Navya Kanikaram
Feb 8, 2022
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Scheme related complaint

Address: Khazana KPHB colony

I have joined a 11 month scheme in khazana, KPHB Colony, Hyderabad, Telangana.. I have paid the complete scheme amount for 11 months through offline and online modes of payment. When I went to the branch to redeem my scheme via purchase of jewellery. They were like I paid only 10 month scheme and due for one month, when I questioned about it, I was recklessly answered to get my payment receipt. I was completely dissatisfied and anguished...
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V
V Shankari
Jan 31, 2022
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Retrieval of bill

Address: Khazana jewellery, dickenson road,bangalore

Hi, I had sent mails to [protected]@khazanajewellery.com on Saturday regarding retrieval of bill of "rettai Pattai " chain purchased in khazana jewellery bangalore . The jewel was purchased by selling grandma ancestral gold in same place & balance paid through cash. Grandma passed away...we need bills to settle issues related to this purchase .

Please help or atleast invite us to see bill if policy doesn't allow retrieval...
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L
Lalitha chowdary
from Khammam, Andhra Pradesh
Jan 9, 2022
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Pending status

I have done online payment through google pay in khazana jewellery app on 09/01/2021. Amount has debited from my account. Bt it is showing pending in the app and not added amount in my monthly scheme account...
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S
Swathi. V
Oct 11, 2021
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Gold scheme transaction

Hi i had paid advance for gold scheme for month nov for 5k actually the Google pay payment was being successful and money was deducted from account but where as in khazana app showing failed transaction. Pls do refund money so that will reinitiate transfer as it was showing received by khazana jewellary in google pay statement...
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8 other people found this review helpful
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S
Sarat Chandra Vemuri
Aug 4, 2021
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Not letting me use my amount deposited

Address: Dwaraka Nagar, Visakhapatnam

I deposited 8000rs a month for 11 months. So total deposited amount is 88000rs. I deposited in Dilsukhnagar, Hyderabad branch and they told that i can take that anywhere in India with transfer.
I am now here in Dwaraka Nagar, Visakhapatnam and trying to redeem my money but they are not allowing be to do so.
When i spoke to Dilsukhnagar, Hyderabad branch, they said all details are clear and sent to Visakhapatnam branch but here...
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B
Balakrishna Gorle
May 21, 2021
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Credit Card not accepted without person having Card Holder ID proof and PIN verified transaction

Address: Vizianagaram Andhra Pradesh

Credit Card not accepted without person having Card Holder ID proof and PIN verified transaction also in Vizianagaram khazana jewellery .it is not correct in this pandamic covid situation because card holder is old person and she is illetrate .so is it right to denay payment in this circumstances...
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M
Madh i
Apr 29, 2021
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Monthly scheme details in khazana jewellery

Address: Khazana jewellery in Rajahmundry kotagummam center

I want to know the monthly scheme details in khazana jewellery for an amount of Rs.5000/- per month..so what is the duration of scheme and maturity amount and due date...I am interested to join the monthly scheme in khazana jewellery.pls send the details as early as possible...
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R
Ravi Kumar Dadi
Apr 17, 2021
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Gold scheme is fraud and not benefit for customers

I opt for gold scheme Rs.5000/- (11 months scheme) from 25th Dec 2018 and my scheme ended by 25th Nov 2019 and that time gold rate is Rs.3700/- per gram.
Due to Covid19 I am not visited the Khazana and visited on 16th April 2021.
They charged the ornament cost per gram Rs.4400/- as per 16th April Date.I told him u need consider the price of 3700/- as per 25th Nov 19.literally I lost 13k using this scheme.
Khazana manager...
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K
Kandula Pothuraju
from Kanigiri, Andhra Pradesh
Jul 6, 2020
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Online monthly payment

I am a member of monthly scheme member..in this situation i would like to pay online.. I don't find link.. Please provide the link to pay my monthly instalment.....
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S
Santhosh Kilari
Jul 5, 2020
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Issue with online payment

Address: Santhosh, Srikakulam Andhrapradesh

Team,

I trying to pay online payment for khazana gold scheme but hard luck there is no way it is not showing any payment method.

I tried to pay as usual through https://www.khazanajewellery.com/ then selecting online payment it redirecting to sbi page and then it showing a message from sbi page as "no payment categories available for the selected institution".

Is there any other option for paying...
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S
sagani
Mar 29, 2020
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monthly scheme online payment

Address: Chittoor, Andhra Pradesh

Dear sir, i joined the monthly payment scheme of rs 5000/- per month in the month of feb'2020. Next payment was due in the month of mar'2020. On 25th of this month i made a online payment but it was not sucessful. And due date being end of this month and shops being not opened please advise how the payment to be made. My par no 11m12907. Please advise...
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S
shivdilip
from Mumbai, Maharashtra
Sep 28, 2019
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khazana purchase advance plan

I have made a payment of 3000 per month for ten months in khazana puruswalkam chennai and when i visited them to purchase a coin they are telling it's not in stock. For the past two months they are telling the same story and today i confirmed the presence of coin in anna nagar branch and when i went in person they told no stock. Disappointment remains and they make us to be at the back of them for the deposit amount and they make their choice...
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S
soumya konduri
from Delhi, Delhi
Jul 30, 2019
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reduced price imposed on 24 karat gold exchange - 15488 rs should be refunded.

Address: M.G.Road, Labbipet, 520010

We bought gold ornaments in khazana exchanging 121 gms of 24 karat gold biscuit on[protected]. The exchange price given for 24 karat is "3506 rs. per gm" We bought another ornament the same day exchanging 5 gms of 24 karat gold coin in Joyalukkas for which the exchange price given is "3634 rs per gm". And when inquired in both the jewellery shops mentioned that they follow chennai bullion market.But the 22 karat gold price imposed for ornaments...
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S
swathi kankanala
from Khammam, Telangana
Apr 27, 2019
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theft by khazana jewellers khammam sales person

Address: Sahakar nagar, Khammam, Khammam, Andhra Pradesh, 507002

Respected sir,
I am swathi kankanala, resident of khammam, working in hyderabad, would like to bring to your notice about an incident happened on last sunday ie., on 21st april 2019 at khazana jewellers. I along with my mother and sister visited khazana on the same day as above to purchase jewellery. While trying the some jewellery, i kept my chain at the counter, the sales person madhu banda, has taken it and kept it in the display...
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